User`s guide

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n order to assist you on a day-to-day basis, Evolis has structured its customer service
around a network of specialized partners.
Moreover, to let you get answers to your questions 24/7, the Internet site www.evolis.com
includes a number of elements linked to the day-to-day operation of your Pebble and
Dualys.
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For any unresolved technical problem, contact an Evolis dealer. If you do not know of an Evolis dea-
ler, go onto the www.evolis.com site and send us your request. Evolis will give you the address of
the Evolis dealer closest to you. When you call an Evolis dealer, you must be next to your computer
and be prepared to provide the following information:
■ The type and serial number of your printer
■ The type of configuration and the operating system you are using
■ A description of the problem that has occurred
■ A description of the steps you have taken to solve the problem.
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If you need additional technical aid, you will find a large amount of information relative to the utili-
zation and troubleshooting of the Evolis printers under the heading Support & Services on the Evolis
Internet site.
This item offers the downloading of the most recent versions of Firmware, print drivers and user
manuals, Evolis printer use and maintenance and an FAQ* item to provide answers to the most fre-
quently-asked questions.
*FAQ : Frequently-asked Questions
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To benefit from driver and Firmware updates, you must pre-register on the www.evolis.com site.
Enter the following address into your browser in
order to get access to the registration form.
http://www.evolis.com/en/supservices/profile.asp
Please fill out the entire form, making sure
to complete correctly the fields in red.
You will receive a return confirmation e-mail
including your personal access codes.