User`s guide

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1. The contrast and brightness parameters must be modified

■ Lack of contrast and color saturation: increase the contrast and brightness parameters

in the print driver configuration.

2. The type of card used may be inappropriate

■ Make sure the type of cards used corresponds to the required specifications.

See the “Characteristics” chapter in this manual for more information.

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■ Try to print using another type of card.

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1. Check the parameters defined for the printing

■ Make sure no element of your formatting is outside the print margins.

■ Check the orientation of the document selected in the configuration of the print driver

(Landscape or Portrait).

2. Check the printer interface cable

■ If some unusual characters print out, make sure you are using the interface cable

appropriate for your printer.

■ Check the connection to the computer and to the printer.

■ Try using another cable of the same type.

3. Make sure the printer is clean

■ Clean the inside of the printer, the cleaning rollers and the print head, if necessary.

See the “Maintenance” chapter of this manual.

4. Make sure the cards are clean

■ Make sure they are stored in a dust-free location.

5. Make sure the print head is clean

See the procedure for cleaning the print head in the “Maintenance” chapter of this manual.

6. Check the ribbon

■ Make sure its position in the printer is correct.

■ Make sure it is unrolling correctly.

■ Make sure the ribbon is selected in the printer's driver (Graphics Tab). Don't forget to apply

by clicking on the 'Set ribbon' button

7. Check the print head

■ If horizontal (white) lines appear on the card, some components of the print head

may be dirty or damaged.

■ Clean the print head.

Consult the “Maintenance” chapter for more information.

■ If the problem is not solved after cleaning, contact your Evolis reseller for a new print head.