User`s guide

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The following information will help you solve potential print quality problems that can arise when using
your printer. If, despite this information, you cannot solve the problem, contact your Evolis dealer.
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1. Check your equipment’s power supply
Make sure that:
■ The power cord is correctly connected to the printer and to a working outlet.
■ The printer is powered. The button must be illuminated.
■ The power supply used is the one shipped with the printer.
2. Check the card feeder and the card in the printer itself
■ Verify the presence of cards in the feeder.
■ Check that there is no jamming.
In that case, the LED would be as follows:
3. Check the ribbon
■ Make sure the ribbon is correctly installed and that the the cover is closed.
4. Print a test card
See the chapter “Print and interpret a test card”.
5. Check the printer’s interface cable
■ Check the connection to the computer and to the printer.
■ Try using another cable of the same type.
6. Check the print driver
■ Check for the presence of the print driver of the Pebble (or Dualys) printer in the Windows
parameters.
■ Check the computer’s printing parameters.
■ Make sure the Pebble (or Dualys) printer is selected as the default printer.
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1. Check the ribbon
■ Make sure the ribbon is not finished or cut. Replace or reinstall the ribbon, if applicable.
2. Check the printer connection
■ Check the printer’s interface cable.
■ Check the connection to the computer and to the printer.
■ Try using another cable of the same type.
3. Components of the print head are perhaps damaged
■ Print a test card.
If the test card does not print, contact your dealer for a replacement for the print head.