User`s guide

36
Updating the Firmware is a simple operation, but if is not carried out fully, the result can be a disabled.
Prior to any update, please contact your Evolis dealer who can advise you as to whether or not it is
appropriate to carry out this operation. In general, this type of update is required only in
case of a problem or malfunction clearly identified by your Evolis dealer.
I
n order to download an update from the www.evolis.com/en/supservices/access.asp site, you must
first have registered your product with Evolis (see chapter Register your product in order to benefit
from updates).
1. Enter your login and password: a page is displayed.
2. Select the Pebble (or Dualys) printer model and the Firmware selection.
3. Accept the download and register the file in a directory on your hard disk.
The file is stored in compressed zip. file. You must extract it and save it in a temporary directory.
4. Then double-click on the file in the directory to start the download.
5. When asked by the program, click on the Download button to start the operation.
The downloading is in process, the push button from the control panel flashes.
6. After about thirty seconds, the Firmware has been transferred to the printer, and the operation
is complete. The light from the push button comes on and the print head rises and falls to
indicate the correct transfer of the firmware. If the light fails to come on or flashes, this means
that the transfer has not been carried out correctly or possibly that the printer is not working
properly. Perform a new transfer.
The update is complete, and your equipment is ready to personalize your cards.
Never interrupt the transfer between the PC and the printer
during the important downloading phase (by turning off the
printer or the PC, or disconnecting a cable). The result would be the total inability to restart
the printer.
If this ever occurs, please contact your Evolis dealer, who will replace your printer’s pro-
cessor card.
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The updating of the print driver is required in order to solve malfunction problems.
Prior to any update, contact your Evolis dealer who can advise you as to whether or not it is
appropriate to carry out this operation.
In order to download an update from the www.evolis.com/en/supservices/access.asp site,
you must first have registered your product with Evolis (see chapter Register your product
in order to benefit from updates).
1. Enter your login and password: a page is displayed.
2. Select the Pebble (or Dualys) printer model and the Drivers selection.
3. Accept the download and register the file in a directory on your hard disk.
The file is stored in compressed zip. file. You must extract it and save it to a temporary directory.
4. Then double-click on the file (Setup.exe) that you have just extracted in order to start the
downloading process.
For more details on procedures, please consult the chapter on Installing the Print Driver.