USER’s Guide Pebble and Dualys User’s Guide part number: KU09E Rev.
Copyright Information Evolis Card Printer © June 2007. All rights reserved. Copyright Notice Users must respect the copyright laws applicable in their country. This manual must not be photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the means that might be, albeit electronic or mechanical, without the express, written authorisation of the company Evolis Card Printer. All information contained herein may be subject to modification without prior notice.
Thanks for choosing an Evolis Card Printer to personalize your badges Using the latest printing and encoding technologies, Evolis Pebble and Dualys offer their users both performance and quality. Evolis printers, fully adapted to both small and midvolume runs, combine simplicity of use and functional richness: high quality printing, magnetic encoding, encoding of both contact and contactless smart cards.
Contents 1 Install the Evolis printer Technology and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 06 Initial approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 07 Install your printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09 Check the components shipped Connect the cables Printer Control panel . . . . . . . . . . . . . . . . . . . .
Contents 4 Servicing and Maintenance Ordinary maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Clean the card feed module Service the cleaning roller Clean the print head Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Replace the cleaning roller Replace the print head Update the Firmware Update the print driver Troubleshooting . . . . . . . . . . . . . . . . . . . . . .
1 Install the Evolis printer The aim of this first part is to assist you, step-by-step, in discovering your new printer and putting it to work for you. By taking the time to review these few pages, you will get more detailed knowledge about your printer and its capabilities, while optimizing the time needed to install and start using the product.
Initial approach A B C D E F G H I J K L M N O Output hopper Cover lever 100-card Feeder Control Panel Manual card feeder (option) Carrying handle DB-9 connector(s) (option) Collects the printed and/or encoded cards. Enables the printer cover to be opened and closed. Receives the cards for printing. Shows the printer activity. Enables the cards to be inserted one by one. E Enables the printer to be carried.
Initial approach A B C D E F G Output hopper Cover lever 100-card Feeder Control Panel Manual card feeder Carrying handle DB-9 connector(s) (option) Collects the printed and/or encoded cards. Enables the printer cover to be opened and closed. Receives the cards for printing. Shows the printer activity. Enables the cards to be inserted one by one. Enables the printer to be carried. Enables data to be received and sent "from" and "to" the computer and coupler to be connected for chip cards personalization.
Install your printer The Evolis printer must be set up in a dry, well-ventilated location protected against dust and air currents. In addition, make sure you install your printer on a sturdy flat surface that can support its weight of around 5,9 kg (13 Lbs) for Pebble and 7.4 kg (16 Lbs) for Dualys. Finally, it is essential to allow free access to the connectors and to the power plug. Check the items shipped The Evolis printer is shipped with a set of accessories that we invite you to examine.
Pre-installation activation Before installing the printer, please perform the following operations: Connect the printer to the main power supply Connecting to the electrical system Turn off the printer by pulling the plug out of the socket, which must always be accessible. This product must be connected to an electrical installation that is correctly protected and grounded.
Printer control panel A control panel is available on the top of the printer. Four lights are associated with symbols indicating the printer activity. These lights indicate the following: Turned on Data reception (Pushbutton) End of ribbon No card in Cleaning the feeder signal or feeder not present Cover open Refer to chapter 3 of this manual for further information on interpreting the messages of the control panel. Stand by The printer automaticlly goes into stand-by after 10 minutes of inactivity.
Install the ribbons The Evolis Pebble and Dualys printers use three types of ribbons: Color ribbon also called multi-panel ribbons Monochrome ribbons available in different colors: black, red, green, blue, white, gold, silver ■ Special ribbons such as scratch-off and hologram ■ ■ The Evolis original ribbons are specially designed to guarantee optimum operation of your equipment without any risk of damage.
Install the cards Types of cards The Pebble and Dualys printers support PVC cards varying in thickness between 0.25 mm (10 mil) and 1 mm (40 mil). For optimum quality, these cards must comply with ISO Standard 7810. They are of a number of types: Blank cards Magnetic stripe cards ■ Contact smart cards ■ Contactless smart cards ■ Smart cards and magnetic stripe ■ ■ Correct positioning of the magnetic stripe cards and of the contact smart cards in the feeder must be scrupulously observed.
Adjustment of the thickness The Pebble and Dualys printers are equipped with a manual system for setting the thickness of the cards, which is accessible either through the feeder frame, or through the inside of the printing module when the cover is open. The Pebble and Dualys printers accept card thickness between 0.25 mm (10 mil) and 1 mm (40 mil). The factory thickness setting of the cards is 0.76 mm (30 mil). To adjust the thickness of the cards using the feeder cage: 1.
Remove the personalized cards Once the personalization cycle is completed, the card is delivered in the hopper located on the left side of the unit. Locate the output hopper and rotate it (Dualys only) The printer is fitted with an output hopper with a capacity for 100 cards (Dualys) or 50 cards (Pebble) in 0.76 mm (30 mil) format. This is intended to receive the printed and/or encoded cards. Dualys: the hopper should be completly rotaded until it clicks.
Installing the manual card feeder and loading the cards The Pebble and Dualys printers may be optionally fitted with a manual card feeder for inserting cards one by one. Manual card feeder option should be set through the driver Properties in the Graphic tab. Then select Manual feed option in Source Tray menu and in Output Tray menu choose the option according to the required operation mode for the card exit. The manual card feeder is installed as follows: 1. Remove the feeder from the printer as shown. 3.
2 Setting of parameters Defining the parameters of the printer and of its driver is a highly important step and requires very special attention. As a matter of fact, a poorly-defined film, or improper settings, are factors that have a negative impact on the quality of personalization. It is therefore essential to proceed in stages, changing the parameters only when you are completely sure.
Setup is performed through a eight-step process. Make sure you stick precisely to the installation guidelines. Some versions of Windows may require the user to have Administrator rights to install the driver. Step 1: disconnect the data cable Step 2: accept the limited warranty conditions Note: This window may appear during the installation. No action is required, and the window will disappear during the process.
Step 3: Installation Process Step 4: select the communication port If you install your PC in USB mode, you can choose to activate the Port Monitor, an application that displays all operating error messages on the PC screen. Step 5: detect communication port Wait until the setup wizard detects the communication port with your printer to carry on to the next step.
During this process, the following windows may appear. Click on 'continue' or 'install this driver software anyway' Step 6: personalize your printer During this step, you can set a personalized name to your printer. The printer can also be defined as default printer. You may then select the Evolis Color Profile. In selected cases, the color profile will enable to get color textures on printings closer to what is displayed on the screen.
Properties of the driver Before using your printer, you must determine your personalized parameters: ■ Type of ribbon for printing the cards ■ Default parameter settings ■ Adjustment of encoding parameters You will find more detailed information on Evolis ribbons in the ‘Evolis Genuine Product’ Consumables List section. In general, it is recommended to retain the default parameters determined by the print driver.
‘Tools’ tab • Setting parameters and testing of the magnetic encoding options • Testing and diagnostic tools On-line help A help file guides you in using each of the parameters of the print manager in terms of the different print modes and criteria selected. To familiarize yourself with these different parameters, we recommend that you consult this help feature before making any changes. Print a test card (Tools tab) We recommend that you print a Test Card at the time of the first use, and that you save it.
Card printing configuration in an office automation application A large number of Windows applications permit the printing of a document (for example, the tools of the Microsoft office suite: MS-Word, MS-Access, MS-Excel, MS-Power Point). To help you familiarize yourself with formatting a card and setting the parameters for its formatting and printing, we offer the following example: Using Microsoft® Word After first setting up the Evolis default printer: Start the MS-Word application.
3 Error messages and diagnostics While the Evolis Pebble and Dualys printers were designed to work independently, keeping your involvement to a minimum, it may nevertheless be useful to become familiar with the main alert messages. Notification of messages Port Monitor The Port Monitor is a software component that helps you monitor your Evolis printer on a day-to-day basis. When installed on your computer, it enables you to visualize the activity of your Evolis printer unit from your work station.
Interpretation of messages Consult the following states of the control panel to determine the activity of your Evolis printer or the nature of the problem: State of the lights Interpretation Solution or explanation PRINTER READY The printer is ready to receive data. PROCESSING The printer receives data from one or several of its interfaces. END OF RIBBON ■ There is no ribbon in the printer. ■ The ribbon has finished. ■ The ribbon has been badly installed in the printer. ■ The ribbon is cut.
State of the lights Interpretation OUTPUT HOPPER POSITION (Dualys only) MECHANICAL PROBLEM Solution or explanation ■ The output hopper is midway bet- ween open and close positions. Close or open the output hopper. The activity in course restarts. ■ There is a card jammed in the prin- ting station or in the flip-over station. ■ A mechanical part in the printer is faulty. Press the push button for one second. If the problem persists, call your Evolis reseller for assistance.
Diagnostics assistance In this chapter, you will find all the information required to perform certain simple procedures that you may be asked to do by your Evolis dealer to provide you with the most effective assistance. Print a test card Printing a test card gives certain technical information about your printer and confirms its correct working. We advise you to print it when the printer is put into service and to keep it at hand. 1. Make sure there are a ribbon and a card in the printer. 2.
4 Servicing and Maintenance In this chapter, we suggest that you identify the ordinary service operations for your Evolis printer that will enable you to ensure a very high quality of personalization of your plastic cards. Keep your Warranty in effect ! The factory warranty is subject to strict compliance with ordinary maintenance instructions, and specifically to compliance with the equipment cleaning cycle intervals.
To service the printer card feed system, obtain a pre-saturated cleaning card specially designed for the printer. A cleaning kit including samples of these cards is shipped with your Evolis printer. Repeated running of the card in the printer cleans the card feed rollers, the cleaning rollers, the print head and the magnetic head (if your device has one). Proceed as follows: 1. Remove the card feeder as indicated. 2. Remove the cards that are in the feeder. 3.
9. The used cleaning card is ejected in the output hopper. 8. Press the push button on the control panel for a second. The cleaning starts. Following a cleaning cycle, wait 2 minutes until all the cleaner is completely evaporated before using the printer. Take advantage of this interruption to clean the print head (see below). Recommendations Maintenance of the card feed module ensures a high quality of printing. Evolis recommends that you perform servicing on each ribbon change.
3. Clean the roller with a cleaning cloth from your cleaning kit. Eliminate all dust by rubbing the cloth lightly over the entire surface of the roller. 4. When it is dry, replace the roller into the printer, making sure it is properly positioned. 5. Put the ribbon back in its place, lower and close the cover. 6. The printer is again available for use.
Proceed as follows: 1. Open the cover and locate the printhead. 2. Take a cotton swab and press the middle of the tube until a click is heard. The cotton becomes saturated with alcohol. 3. Carefully rub the cotton swab from right to left along the print head for a few seconds. 4. Close the cover. The printer is again ready for operation. After a cleaning cycle, wait 2 minutes until all the cleaning fluid evaporates before using the printer.
Maintenance The Evolis printers are designed to offer the user quality of personalization, ease of use and equipment longevity. However, depending on the type and volume of personalized cards as well as the operating environment, certain elements are able to be exchanged by the user. Moreover, it is common in the computer world to do regular upgrades of the software components: the firmware and the print drivers.
To complete the exchange of the print head, proceed as follows: Before changing a print head, make sure to disconnect the printer from its power supply. Step 1 - Removing the defective print head 1. Open the cover and locate the print head. 2. Press down on the metal piece at the bottom as indicated in order to release the lugs of the holding forks, then pull the lugs out from their seat . Step 2 - Installing the new print head 1. Note the code indicated on the white ticket affixed to the print head.
5. Insert the head vertically into the two guides so as to lock the fork lugs into their seats. 6. Turn the print head by pressing the top of the metal piece in order to clip it into the springmounted part. 8. Close the cover. The new print head is now installed. Step 3 - Setting the parameters of the new print head 1. Power up the printer and make sure it is properly connected to a computer on which the Pebble (or Dualys) printer print driver is installed. 2.
Updating the Firmware is a simple operation, but if is not carried out fully, the result can be a disabled. Prior to any update, please contact your Evolis dealer who can advise you as to whether or not it is appropriate to carry out this operation. In general, this type of update is required only in case of a problem or malfunction clearly identified by your Evolis dealer. In order to download an update from the www.evolis.com/en/supservices/access.
Troubleshooting In this chapter, you will find out how to resolve certain problems that can arise while you are working. Never use a metal tool or object to work on your equipment: you run the risk of hurting yourself or damaging all or part of the equipment. Free a card jammed in the printing unit When a card is jammed in the printing unit, the LEDS from the control panel are as shown: Work is interrupted.
Upgrade the print quality The following information will help you solve potential print quality problems that can arise when using your printer. If, despite this information, you cannot solve the problem, contact your Evolis dealer. Nothing prints 1. Check your equipment’s power supply Make sure that: ■ The power cord is correctly connected to the printer and to a working outlet. ■ The printer is powered. The button must be illuminated. ■ The power supply used is the one shipped with the printer. 2.
The print quality is not sufficient 1. The contrast and brightness parameters must be modified ■ Lack of contrast and color saturation: increase the contrast and brightness parameters in the print driver configuration. 2. The type of card used may be inappropriate ■ Make sure the type of cards used corresponds to the required specifications. See the “Characteristics” chapter in this manual for more information.
Assistance In order to assist you on a day-to-day basis, Evolis has structured its customer service around a network of specialized partners. Moreover, to let you get answers to your questions 24/7, the Internet site www.evolis.com includes a number of elements linked to the day-to-day operation of your Pebble and Dualys. Network of Evolis partners For any unresolved technical problem, contact an Evolis dealer. If you do not know of an Evolis dealer, go onto the www.evolis.
5 Characteristics This chapter covers technical specifications and certifications for the Evolis printer Declaration of Conformity Concerning Safety and Electromagnetic Compatibility Manufacturer’s Name: Manufacturer’s Address: Material Designation: Year of Manufacture: Evolis Card Printer 14, avenue de la Fontaine Z.I.
Printer specifications General Specifications ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Color or monochrome printing module 300 dpi print head (11.8 dots/mm) USB connection Option for Ethernet TCP-IP connection 16 MB RAM allowing two card storages (front & back) Flip-over station for dual-sided printing (Dualys only) Detachable feeder with a capacity of 100 cards (0.76 mm or 30 mil) Output hopper with a capacity of 50 cards (Pebble) or 100 cards (Dualys) (0.
Card types Card format Card thickness All PVC, Composite PVC cards, PET1, ABS1 and special varnished cards1 ISO CR-80 - ISO 7810 (53.98 mm x 85.60 mm – 3.375" x 2.125") From 0.25 mm (10 mil) to 1 mm (40 mil) Dual-sided printing recommend from 0,50 mm (20 mil) Card feeder capacity 100 cards (0.76 mm-30 mil), 300 cards (0,25mm-10 mil) Card output hopper capacity Pebble:50 cards (0.76 mm-30 mil), 150 cards (0,25mm-10 mil) Dualys:100 cards (0.
List of “Evolis Genuine Product” consumables Part Number Description Pebble Multi Panel Color Ribbons R3011 5-Panel Color Ribbon - YMCKO - 200 cards/roll ■ R3314 6-Panel Color Ribbon - YMCKO-K - 200 cards/roll R3012 2-Panel Monochome - KO - 500 cards/roll ■ R3013 5 Half-Panel Color Ribbon - Half YMCKO - 400 cards/roll ■ Dualys ■ ■ ■ ■ Aimed at printing Color photo-ID cards Monochrome Ribbons R2011 Black Monochrome Ribbon R2012 Blue Monochrome Ribbon R2013 Red Monochrome Ribbon R2014 Green Monochrome Ribb
Magnetic encoding Pebble and Dualys printers with a magnetic stripe card encoder are called Pebble Mag and Dualys Mag printers. The operating mode of a Pebble and Dualys Mag printer is identical to that of a Pebble or Dualys printer. The magnetic encoder encodes tracks ISO 1, 2 and 3 in a single passage and then checks the data.
“Magnetic Encoder” dialog box Track settings allows us to choose the ISO standard required for each track. See the table in this Chapter for the information concerning the ISO 7811 standards. Coercivity parameterises the magnetic encoder in high (HICO) or low (LOCO) coercivity. A magnetic track encoded in high coercivity is more resistant to exterior disturbances than a magnetic track encoded in low coercivity.
Smart Card Contact Station Pebble and Dualys printers with a Smart Card Contact Station are called Pebble Smart and Dualys Smart printers. The working mode of a Pebble and Dualys Smart printers is identical to that of a Pebble and Dualys printers. The Smart Card Contact Station of the Pebble Smart or Dualys Smart enables the chips to be programmed to the ISO 7816-2 standards. Location of the contact station The Contact Station is a module installed in the factory on Pebble and Dualys Smart printers.
Interface of the Contact Station The Pebble Smart and Dualys Smart printers are fitted with a DB-9 female connector on the back of the printer. This connector, directly connected to the Contact Station inside the printer, is also connected to an external coupler to program the chip. DB-9 Connector USB External Coupler Serial Port, USB, … DB-9 Connector pins 1 2 3 4 5 6 7 8 9 Chip card contact points C1 (V c.c.
