User Manual

Trouble shooting

Problem Resolution

Display is turned on, but motor

won't start (throttle or pedal-

assist)

Check brake levers – if one of the brake levers

is not in it's initial position the motor won't

work.

Check motor plug at rear stay. Unplug once

and plug back in (Allign arrows! Needs some

force!)

Take bike to your retailer for further checks.

Battery is charged and properly

fitted but display won't turn on

If possible measure voltage at the battery

connector (left and right pin). If no voltage

can be measured, take battery to your

retailer.

Check display cable plug if accidentally

unplugged (close to display at handlebar)

Charger is plugged in, but LED

stays green

Battery or charger fault, please take battery

and charger to your retailer for further tests

Error code on display Please refer to error code table:

Error 5: Only appears when one of the brake levers is engaged while turning

the bike on. Please check that both brake levers are in neutral position.

Otherwise unplug the cables coming from the the brake levers to identify a

possibly faulty cut-out switch.

Error 2: the throttle is engaged while turning the bike on.