User manual

Using PCoIP Host Cards with VMware View
WHITE PAPER / 14
Known Issues, Troubleshooting, and FAQ
This section outlines specific troubleshooting, and frequently asked questions related to firmware release
3.4.1 on zero clients and host cards when using VMware View. For a comprehensive troubleshooting resource,
search the:
•Teradici Knowledge Base (click Knowledge Base after you log in)
•VMware View Product Support Center
Troubleshooting
This section outlines some common issues and suggested solutions.
PROBLEM SOLUTION
Trouble connecting to the host machine The PC is often unreachable within approximately the first
two minutes of powering on the host PC. Wait several
minutes for the View Agent to communicate with the
View Connection Server. Log in to the View Connection
Server and then check the state for the host PC.
The desktop display resolution may change
when a user resizes the View client window
while a session is active with a PCoIP host
card. Sometimes when this change occurs,
the graphics driver scales the desktop
image and the desktop no longer fits within
the client window.
Resize the client window or configure the graphics driver
to use the monitor’s built-in scaling feature.
Frequently Asked Questions
How can I verify the PCoIP host driver software is installed and running properly?
Log in to the host PC, click the host software icon in the system tray, and verify that the session statistics are
being updated. Updated statistics indicate that the host driver software can communicate with the host card.
If the statistics are not being updated, see the Teradici Support site for help with debugging the issue.
Can I connect a supported VMware View client to a workstation?
Yes. The workstation must be running the View Agent.
What software clients are supported?
For an up-to-date list of the supported View clients, see the VMware View 5 Evaluator’s Guide.