Full Product Manual
3
Dear Customer,
THANKS! You had a choice, and you bought an Everlast product. We appreciate you as a valued customer and hope that you will
enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty information. Your unit registration is im-
portant should any information such as product updates or recalls be issued. It is also important so that we may track your satisfac-
tion with Everlast products and services. If you are unable to register by website, contact Everlast directly through the sales depart-
ment at the main customer service number in your country. Your unit’s warranty will be registered and in full effect. Keep all infor-
mation regarding your purchase, including date of purchase and receipt. In the event of a problem with your unit or other issue you
must contact technical support before your welder can be a candidate for warranty service and returned. An over-the-phone review/
diagnosis must be performed BEFORE a RMA will be issued or before the unit can be sent in for service.
Please read the warranty statement published online and other important information found on the Everlast website of the division
located in or nearest to your country. This includes the terms of the purchase and warranty procedure. Print it for your records and
become familiar of its terms and conditions. Please note that Guns, accessories and torches are covered under a separate, shorter
warranty. Please be sure you visit the website and are familiar with all the warranty terms before you call for service.
Everlast offers full technical support, in several different forms. We have online support available through email, and a welding sup-
port forum designed for our customers and non-customers to interact with each other. Technical advisors are active on the forum
daily. We also divide our support into two divisions: technical and welding performance. Should you have an issue or question
concerning your unit, please contact performance/technical support available through the main company headquarters available in
your country. This support is free to all Everlast customers. For best service call the appropriate support line and follow up with an
email, especially during weekends, holidays or any off hours when you cannot reach a live person. In the event you do not reach a
live person, leave a message and your call will normally be returned within 24 hours, except for weekends and holidays. Also, for
quick answers to your basic questions, join the company owned forum available through the website. You’ll nd knowledgeable
staff available to answer your questions. You also may nd a topic that already addresses your question at http://
www.everlastgenerators.com/forums/. Should you need to call or write, always know your model name, purchase date and welder
manufacturing inspection date. This will assure the quick and accurate customer service. REMEMBER: Be as specic and informed
as possible. Technical and performance advisors rely upon you to carefully describe the conditions and circumstances of your
problem or question. Take notes of any issues as best you can. You may be asked many questions by the advisors to clarify prob-
lems or issues that may seem very basic. However, diagnosis procedures MUST be followed to begin the warranty process. Advi-
sors can’t assume anything (even with experienced users) and must cover all aspects to properly diagnose the problem. Depend-
ing upon your issue, it is advisable to have basic tools handy such as screwdrivers, wrenches, pliers, and even an inexpensive test
meter with volt/ohm functions before you call.
Let us know how we may be of service to you should you have any questions.
Sincerely,
Everlast Customer Service