Use and Care Manual

18
Troubleshooting(continued)
Problem Possible Cause Corrective Action
The pump operates but pumps little or no
water.
1. The water level is below the pump intake.
2. The discharge was not vented while
priming.
3. There is a leak in the piping on the well side
of the pump.
4. The well screen or inlet strainer is clogged.
5. The foot valve may be clogged or stuck
closed.
6. The pump is not fully primed.
7. The water level is below the maximum lift
specification.
8. The piping is undersized.
9. The voltage is not correct.
1. Lower the suction pipe further into the
well.
2. Open the faucet and repeat the
priming procedure.
3. Repair the piping as needed.
4. Clean or replace as necessary.
5. Clean or replace as necessary.
6. Follow the priming instructions.
7. Return the pump and purchase a deep
well jet pump.
8. Increase the pipe size to a min. 1-1/4
in..
9. Check the voltage switch.
The pump starts and stops too often. 1. The incorrect tank was pre-charged.
2. There is a ruptured diaphragm/bladder (pre-
charged tank).
3. There is a leak in the house piping.
4. The foot or check valve is stuck open.
5. The pressure switch does not match the
tank pressure.
1. Empty water from the tank. Add or
release air as needed to reach 28 psi.
2. Replace the tank.
3. Locate and repair the leak or
reconnect.
4. Remove and replace.
5. Readjust or replace the switch. Call
customer service.
The pump does not shut off. 1. There is a leak in the house piping.
2. The water level is lower than the estimate.
3. The pressure switch is not properly set.
1. Locate and repair (usually a leaky
toilet or faucet).
2. Use a deep well jet pump if the water
level is greater than 25 ft.
3. Reset or replace the pressure switch.