Troubleshooting guide

Page 67
m. Press the Heat Advance button (button #1, see Figure 2) and advance the setting
to level #5. The control board slowly ramps up by advancing to the next level and
waiting for 5 minutes at each level until it reaches level 5. This allows the stove to
start up smoothly with out overloading the burn pot. After each 5-minute delay
you will hear the blowers pick up in speed.
n. Press the Auger button and the auger will feed pellets until the button is released.
This may be used to manually prime the auger tube if needed.
This concludes the Pre-Delivery check. See Troubleshooting section to correct any
problems found.
Pre-Burning at the Dealership
We recommend that all stoves be pre-burned at the dealership prior to being installed.
This is true regardless if it is customer installed or professionally installed.
We have found that the majority of service calls within the first 30 days of sale of the
stove could have been prevented if the stove had been pre-burned at the dealership. They
are:
a) Saves time and expense of corrective action should the stove have a defective
part.
b) Increases owner confidence that he is getting a stove that has been tested by his
"local dealer" to ensure customer satisfaction with the product.
c) Eliminates break-in odors and ensures the owner they're getting a "ready to burn
stove".
d) Saves dealers money by reducing service calls that could have been prevented.
Vacuum Check (Negative Pressure) - Vacuum readings have value in determining if
there is a significant problem with the stove, such as the main or ash door seal, or the
stove installation. This test should be performed on a cold stove with the damper at the
Factory Setting. Do not make any adjustments with the fan button before checking the
vacuum reading.
 Before any stove leaves the store, verify cold stove pressures to double
check for a door gasket or firebox leak problem in the stove. See readings
listed below.
Normal Draft Readings:
Use a tee to simultaneously hook up the Vacuum Switch and a Magnehelic Gauge to
check the vacuum reading. (See figure 7 on page 68)
COLD STOVE: No fire, Power on, Empty Hopper, Damper full open.
READING: .10” WC Negative Pressure - .20” WC Negative Pressure
The Vacuum switch has a set point of .05” of Negative Pressure. A reading of less than
.1”WC Negative Pressure is marginal and requires a closer look.