Troubleshooting guide

Page 18
m. Press the Heat Advance button (button #1, see Figure 1) and advance the setting to
level #5. The control board slowly ramps up by advancing to the next level and waiting
for 2 minutes at each level until it reaches level 5. This allows the stove to start up
smoothly with out overloading the burn pot. After each 2-minute delay you will hear
the blowers pick up in speed.
n. Press the Auger button and the auger will feed pellets until the button is released. This
may be used to manually prime the auger tube if needed.
This concludes the Pre-Delivery check. See Troubleshooting section to correct any problems
found.
Pre-Burning at the Dealership
We recommend that all stoves be pre-burned at the dealership prior to being installed. This is
true regardless if it is customer installed or professionally installed.
We have found that the majority of service calls within the first 30 days of sale of the stove could
have been prevented if the stove had been pre-burned at the dealership. The advantages are:
a) Saves time and expense of corrective action should the stove have a defective part.
b) Increases owner confidence that he is getting a stove that has been tested by his "local
dealer" to ensure customer satisfaction with the product.
c) Eliminates break-in odors and ensures the owner they're getting a "ready to burn stove".
d) Saves dealers money by reducing service calls that could have been prevented.
Vacuum Check (Negative Pressure) - Vacuum readings have value in determining if there is a
significant problem with the stove, such as the main or ash door seal, or the stove installation.
This test should be performed on a cold stove with the damper at the Factory Pre-Set position.
Do not make any adjustments with the fan button before checking the vacuum reading.
Note: Make sure the damper is set to the Factory setting before delivering the stove to the customer
or before they pick up the stove.
 Before any stove leaves the store, verify cold stove pressures to double check for a
problem with the gaskets or a firebox leak in the stove. See readings listed below.
Normal Draft Readings:
Use a tee to simultaneously hook up the Vacuum Switch and a Magnehelic Gauge to check the
vacuum reading. See Figure 6 on Page 19.
COLD STOVE: No fire, Power on, Empty Hopper, Damper Pre-set.
READING: .15” - .30” WC Negative Pressure (Higher readings are OK), the readings
on an insert will be on the lower end of the range shown.
The Vacuum switch has a set point of .05” of Negative Pressure. A reading of less than .1”WC
Negative Pressure is marginal and requires a closer look.