User Manual
33
EN
Problem Possible cause Solution / Recommendation
Charging station
does not power
on
• No power to charging
station
• Check that the residual current device
and circuit breaker in the meter
cabinet are on
• Check that the power supply cable
entering the charging station is live
• Turn the charging station off, wait 20+
seconds, and turn it on again
Residual current
device prevents
charging
• Grounding error in the
charging station
• Special ground resistance
needed for the vehicle
• Fault in the vehicle or
defective charging cable
• Check electrical wiring for damage and
replace any damaged wiring
• Check for moisture or condensation
on electrical connections and dry the
connections if necessary
• Replace the charging cable
• Measure the grounding resistance and
compare it with the resistance required
by the supplier of the vehicle
LED ring lights
up red constantly
• Grounding fault • Check grounding in charging station
One or more LED
ring(s) continues
to ash red in
Hub / Satellite
sequence
• Crossover in Hub / Satellite
connection
• Charge port cannot be
located
• Check RS485 cabling 1:1
• Press communication module rmly
into position
LED ring
continues to light
up yellow
• Charging station waiting
for communication from
the vehicle
• Vehicle is charged
• Faulty charging cable
• Grounding resistance too
high, with certain vehicles
this must be < 50 Ohm
• Vehicle is on a timer
• Check that the charge plugs are
properly inserted in the vehicle and
charging station
• Check that the ground resistance is
correct (measurement by electrician)
• Replace the charging cable (have xed
cable replaced by an electrician)
• Change the setting of the timer in the
vehicle (check by user)
Red LED
starts ashing
immediately
after the card is
held against the
reader
• Charging card is not
authorized for charging at
this charging station
• There is no communication
with the back ofce
• Check that the charging card is
registered correctly (check by user)
• Check the settings of your charging
station in your online account (check
by user)
• Check whether the communication
module is in contact with the cellular
network and has proper reception
(check by network operator)
Troubleshooting
All installation works need to be done by a qualied electrician.