Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 6

• Other voice mails cannot be addressed by the IP Softphone applications, as local DTMF

tones cannot be sent.

BEFORE CALLING ALCATEL’S SUPPORT CENTER

Before calling Alcatel’s Business Partner Support Center (ABPSC), make sure that you have read

this document and completed the actions suggested for your trouble(s).

Additionally, do the following and document the results so that the Alcatel Technical Support can

better assist you:

• Have any information that you gathered while troubleshooting the issue to this point

available to provide to the Alcatel Support Centre (system architecture, Ethereal traces, log

files...).

• Make sure that relevant information are listed such as bandwidth of the links, equipments

like firewalls, PSTN connections...