Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 4

About Troubleshooting Guide for IP Softphone

The objective of this Troubleshooting Guide is to help you to solve problems around IP Softphone

applications (IP 4980 Softphone, IP Web Softphone and 4980 Softphone in Nomadic VoIP mode):

bad voice quality, application remains in “Initialization in progress” state, audio tuning, etc. Document

“Troubleshooting Guide for IP Softphone“ contains the following chapters:

Pre-requisites and Architectures

provides you general information about the protocols, features

and concepts used in this document.

Troubleshooting

should allow you to identify your troubles and to solve them.

Traces and Log Files

indicates how to set debug traces and retrieve log files in order to locate the

issues.

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