Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 27

3.3 Network Protocol Analyzers

Additionally, a diagnostic tool may be used for displaying and analyzing communications protocols.

With this tool, a user can test the performance of network data to make sure that the network and its

hardware are operating within the network's specifications. LAN managers use protocol analyzers to

plan network upgrades and expansions, and to perform network maintenance and troubleshooting

tests.

Lots of Protocol Analyzers are available on the market. Alcatel uses the free Ethereal software for

VoIP troubles. Ethereal has all of the standard features you would expect in a protocol analyzer, and

runs on all popular computing platforms, including Unix, Linux, and Windows.

" Please refer to the Ethereal Web site to get more information about this product:

http://www.ethereal.com/

Note:

in case of troubles and if Ethernet traces must be retrieved, put a network protocol analyzer on

both Softphone side and IP Gateway side (GD or INTIP board), as illustrated below: