Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 26

3 Traces and Log files

This chapter indicates how to set debug traces and how to retrieve log files when advanced

investigation is needed. These traces, if required, must be sent to the Alcatel Technical Support

(through the Alcatel Business Partner Support Centre) for analysis.

3.1 “Pcmm.cfg”

“pcmm.cfg” is a file to create and to copy under the “...\A4980\Alcatel 4980” directory.

To generate Multi-Media PC 2 traces, include the following directives in pcmm.cfg file:

output=traces.log

pcmm=3

ua=3

tftp=3

nomadic=3

output specifies the log file that will be created under the “...\A4980\Alcatel 4980” directory.

To generate ABERS traces, include the following directives in pcmm.cfg file:

abers=3

Results will be logged in the file abers.log.

3.2 “Abers_online”

Use abers_online tool to retrieve ABERS traces and statistics. In a DOS command prompt, run

abers_online.exe with the following parameters:

• Port of abers_online.exe (6100)

• IP address of the computer where abers.exe is running

• Port of RTP process abers.exe (5000)

Example:

u:\voip\util> abers_online.exe 6100 155.123.56.12 5000

You can thus set additional parameters to debug the IP stack. Type "?" to get help and "exit" to quit

this program. Available traces and statistics are as follows:

• jitter_buff

• rtcp_stats

• rtp_info

• trace (abers | pcmm) (on | off | level)

• trace infile (on | off)

• version

Example:

to get traces on ABERS process, type the following command: trace abers on 3

Results file abers_online_6100.log records all information appearing in the DOS console.