Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 23

The following warning message appears if more than one IP device is launched on the client

machine (i.e. IP 4980 Softphone is launched and you are trying, for example, to launch the IP Web

Softphone application):

2.3.8 Checking Nomadic Ghost Z resources

Above warning message mainly occurs if Nomadic Ghost Z sets are not available (because not

declared or busy).

Use the OTS Maintenance console and the menu 20 to check Ghost Z resources (create, if needed,

additional Ghost Z sets on OmniPCX side).

2.3.9 Checking the voice codec

The following error message warns you that you are using the Nomadic VoIP mode with the G729

voice codec: this configuration is not supported and you must use either G711 or G723 on

OmniPCX Enterprise side.

Note that this error message also appears if IP trunks have not been managed on OmniPCX side.