Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 22

When the settings window of the Pop-up Blocker is displayed, you can select three different Filter

levels:

• High: blocks all pop-ups.

• Medium: blocks most automatic pop-ups.

• Low: allow pop-ups from secure sites.

If the user selects the Low or Medium level, the (IP) Web Softphone application will not be affected

by this new Microsoft Windows XP mechanism. If the user wants to use the High level filter, he must

allow pop-ups from specific Web sites by adding the URL to the "Allowed sites" list. For this

configuration, in Internet Explorer, go to the Tools menu, click Pop-up Blocker and then click Pop-up

Blocker settings. In the exception zone, enter the URL for the IP Web Softphone application.

2.3.7 Checking audio devices

If the following warning message appears:

Typical questions you might ask are as follows:

• Is the audio device configured ?

• What kind of audio device is configured ?

• Is a full-duplex soundcard used ?

 To check that, launch 2 recorders: one is recording and the other one is

listening an audio file. If an error message appears, this means that the

soundcard is not full duplex.

" Sounds and audio devices properties (see screenshot below) are available through the Windows

Start menu, Parameters, Control Panel: