Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 21

2.3.6.3 Enabling Pop-ups

The (IP) Web Softphone application is considered as a pop-up window for Internet browsers:

Today, lots of tools exist (like the Google bar) to block most unwanted pop-up windows from

appearing. Microsoft Windows XP Service Pack 2 (SP2 fully supported from Release 3.0.6)

introduces a native “Pop-up Blocker” tool in Internet Explorer.

" Refer to the documentation of these various tools to enable the (IP) Web Softphone application

running.

Windows XP SP 2 specifics

You can enable/disable Pop-up Blocker following three different methods:

• Prompt at first occurrence. A prompt appears before the first pop-up window appears that

asks the user to enable Pop-up Blocker.

• The Tools menu. In Internet Explorer, Tools menu, click Pop-up Blocker, and then click Turn

Off/On Pop-up Blocker Windows.

• Internet Options. In Internet Explorer, Tools menu, click Internet Options, click the Privacy

tab, and then click Block pop-up windows. You can then click Settings to configure Pop-up

Blocker settings.