Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 19

2.3.5 Checking “abers” and “gaelic” processes

When closing the IP Web Softphone application, be sure to use the Close button and not the Close

box of the browser:

When closing the application through the browser’s Close box, the VoIP processes abers and gaelic

will not be closed. Thus, at the next connection, the application will remain in “Initialisation in

progress” state.

If the application has been badly closed, you must manually stop the VoIP processes through the

Windows Task Manager application.

2.3.6 Checking settings for IP Web Softphone

Following checks or actions must be performed if the IP Web Softphone application cannot start

after the authentication phase:

2.3.6.1 Adding the Web server in the Intranet list

From your favourite browser, open the Internet options and add the address of the Web server in

the Local Intranet area.

Example with Internet Explorer:

Go to the Tools menu and select Internet Options. In the Security tab, click the Local intranet icon

and then the Sites button. In the Local intranet window, click the Advanced button and enter the URL

of the Web server as illustrated below. Click the Add button and close all the windows through the

OK buttons.