Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone
Copyright © 2005 Alcatel, All rights reserved
Edition 3 – Page 16
2.3.3 Checking the Audio tuning
When voice quality is too bad, the problem may come from audio tuning parameters. The volume
level, the microphone settings and the volume control of receivers must not be tuned too high.
The audio medial control window is available on the Softphone application when the user is engaged
in a conversation. Example with IP Web Softphone application:
Alcatel strongly recommend using USB IP handsets (*) or USB headsets (**) if the voice quality is
bad due to the soundcard used on the client computer.
(*) Eutectics IPP 200 handsets fully certified from Release 3.0.6.
(**) Support of GN 8120 and GN 8110 USB adapters from our Application Partner GN Netcom (from
Release 3.0.6).
The Audio tune Wizard is only available when the phone set is in idle state. Example with IP Web
Softphone application: