Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 15

" Use external tools like Aviso (VoIP Assessment Tool) to check above parameters. For more

details, please consult the Alcatel Business Partner Web site at the following URL:

http://www.businesspartner.alcatel.com/

. Go to the section e-Support and expand the following links:

Technical Support/Communication Server/Technical Communication. Then select the section Voice

over IP Engineering/Tools and have a look to the document “VoIP Assessment Tool Presentation &

Benefits”.

2.3.2 Checking the Windows Task Manager

If gaps appear in the conversation, check the load of the processor(s) on your computer and check

that a task does not take all the CPU time. To do so, launch either the Windows Task Manager or

the System Information window (command msinfo32 through the Execute menu of the Windows

Start menu).

Example on a Windows XP station by using System Information application:

Note:

to provide system information to the Alcatel Technical Support, when required, export all the

information through a text file. To do so, simply select the Export item from the File menu.

Since Release 2.0.6.5b of OmniTouch UC, an enhancement for the voice quality has been

implemented if the load of the CPU becomes too high (80% to 100%). Alcatel has referenced this

improvement with the following Fault Report number:

XTSce26550 - 4980 2.0.6.2/R3.113.24//Bad voice quality (echo, cuts) when using 4980 Softphone

(MMPC2)