Troubleshooting guide
OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone
Copyright © 2005 Alcatel, All rights reserved
Edition 3 – Page 13
2.2 What should I do if previous step is OK ?
Following table proposes you different problems that have been identified and possible solutions to
resolve them. Problems described below are the most common cases you may encounter when
using the IP Softphone applications.
Electronic document only: once the problem identified, click the link(s) in the column
“Checkpoint(s)”. This will allow you to directly go to the corresponding section(s).
PROBLEM MET CHECKPOINT(S)
The voice quality is bad.
Checking the Quality of Service (QoS) –
section 2.3.1
Checking the Windows Task Manager –
section 2.3.2
Checking the Audio tuning – section 2.3.3
There are short cuts in the voice (gap).
Checking the Windows Task Manager –
section 2.3.2
Checking the Audio tuning – section 2.3.3
The IP Softphone stays in “Initialisation in progress”
state when starting the application.
Analysing the “Initialisation in progress”
state – section 2.3.4
Checking “abers” and “gaelic” processes –
section 2.3.5
The IP Softphone application is running and enters in
“Initialisation in progress” state.
Application is running and enters in
“Initialisation in progress” state – section
2.3.4.1
The 4980 Softphone in Nomadic VoIP mode stays in
“Initialisation in progress” state when starting the
application.
“Initialisation in progress” with 4980
Softphone in Nomadic mode – section
2.3.4.2
Port(s) must be opened when using a VPN
or a Firewall – section 2.3.4.3
Checking the INTIP configuration – section
2.3.4.4
Impossible to start the IP Web Softphone application Checking settings for IP Web Softphone –
section 2.3.6
Audio device warning
Checking audio devices – section 2.3.7
Calls cannot be launched and 4980 Softphone in
Nomadic VoIP mode is frozen
Checking the Nomadic gateway – section
2.3.10
The 4980 Softphone in Nomadic VoIP mode doesn’t
start because not enough resources are available.
Checking Nomadic Ghost Z resources –
section 2.3.8
Checking the voice codec – section 2.3.9
Checking the INTIP configuration – section
2.3.4.4