Troubleshooting guide

OmniTouch UC R3.0 – Troubleshooting Guide for IP Softphone

Edition 3 – Page 12

2 Troubleshooting

The first step in any troubleshooting process is to gather information. The more information you

have about symptoms and characteristics of a problem, the better your chances are for solving the

problem quickly and efficiently. Typical questions you might ask at this stage before beginning to

troubleshoot are as follows:

• Do the symptoms occur regularly or intermittently ?

• How many users are involved ?

• When was the first occurrence of the symptom ?

• Was there any change in any hardware or software components ?

• Was there any change on the Data Network, new applications ?

• Was there any recent change in the configuration ?

.../...

2.1 What must be checked first ?

First step consists of using the OTS Maintenance console to check that all links (CSTA and ACAPI)

are fully operational like in the example below (Windows console):

How to open this console server side:

• Windows® OS: open the Windows Start menu, select Programs/Alcatel OmniPCX

OTS/Maintenance and then select OTS Maintenance.

• Linux® OS: as root, type the following command: /opt/ALCHTS/OTS/tsa_maintenance

How to check the status:

• Just enter the command 300.