User manual

Hotline Applications
Example:
A customer calls into Operator and wants to talk to the IP extensions 203, but the 203 user are not
near the phone.
Procedures for Operator:
(1) Call Parking for the incoming call by pressing Hold + Transfer + 700#
(2) IP Broadcasting the 203 user by pressing 1800
(3) The 203 user may pickup any IP phone and dial 701# to take the waiting call
Example:
If the PBX prompts an incoming call with the prompt message “Press 1 for customer service, Press 2
for technical support, Press 0 for directory”, then you may set as the following;
(1) Call hold 1 for customer service and connect extension 1;
(2) Call hold 2 for technical support and connect extension 2;
(3) Modified the prompt voice messages.
1) Change 1701 hotline number to 1, and 1702 hotline number to 2.
System > Hotlines > Queue1 > Modify of Operation.
Click Submit to finish.
System > Hotlines > Queue2 > Modify of Operation.
Click Submit to finish.
2) Add to the Queues for an existing extension number (208).
Advanced Setting > Queue Setting > Agent Setting
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