User manual

Detailed Descriptions for Hotline Function Numbers

Hotline

Numbers

Functions Descriptions

*8 Call pickup

Press *8# to pickup calls within the same group

9 Operator

Press 9# to call Operator.

112 Auto Attendant (AA)

Press 112# to enter Auto Attendant IVR followed with the

voice prompts.

700 Call Parking

Press Hold + Transfer + 700# to park the incoming call. You

may hang up the phone afterward.

701 Call Parking

Pick up the phone and press 701# to take the waiting call.

1600 Queues Setting

Any extension phone can join or leave for one of the Queues.

Example: To join as a member of Queue 1 for extension 201

Procedures: From 201 IP Phone,

Dial 1600 -> 1701 -> 123456 (password of Queue1) -> 1 ->

hang up.

Example: To leave Queue 1 for extension 201

Procedures: From 201 IP Phone,

Dial 1600 -> 1701 -> 123456 (password of Queue1) -> 2 ->

hang up.

1601 Operators Setting

Any extension phone can join or leave for the Operators.

Example: To join as one of operators for extension 200

Procedures: From 200 IP Phone,

Dial 1601 -> 123456 (password of Operator) -> 1 -> hang up.

Example: To quit as one of operators for extension 200

Procedures: From 200 IP Phone,

Dial 1601 -> 123456 (password of Operator) -> 2 -> hang up.