Installation guide

HP-UX version 11.00.03 6-1
6
Remote Service Network 6-
The Remote Service Network (RSN) is a highly secure worldwide network that
Stratus uses to monitor its customer’s fault tolerant systems. Your system contains
RSN software that regularly polls your system for the status of the hardware. If the
RSN software detects a fault or system event, it automatically sends a message to a
Stratus HUB system. The HUB system is usually located at the Customer Assistance
Center (CAC) nearest to your site. The RSN enables Stratus to provide you with
remote monitoring and diagnostics for your system 24 hours a day, seven days a
week.
Your RSN software and hardware provide the following features:
■ hardware device status monitoring—The RSN software tracks current state,
state history, and state change information for hardware devices on your system.
The hardware devices monitored by the RSN software include buses, boards and
cards, disks, tapes, fans, and power supplies. For more information about how
you can access hardware status information, see the “Hardware Status” in
Chapter 5, “Administering Fault Tolerant Hardware.”
■ event logging—The RSN software logs the following types of events in various
log files in the /var/stratus/rsn/queues directory:
– hardware device events
– RSN device reconfiguration events
– RSN data transfer events
■ event reporting to your supporting CAC (dial-out)—The RSN software
automatically reports significant hardware events (referred to as calls) by dialing
out to the CAC. You can also manually dial out to the CAC to add new calls,
update existing calls, and send mail using the mntreq command. For information
about how to use the mntreq command, see the “Sending Mail to the HUB”
section later in this chapter. See the HP-UX Operating System: Site Call