Installation guide

Media Application Controller Multiple Workstation Install Guide Support and Troubleshooting
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Common Issues and Solutions
My MC does not turn on.
Make sure the MC’s power connector is securely connected. Push on it lightly to seat
it, twist the outer ring to lock it onto the MC, and make sure the transformer is plugged
into the wall.
The MC cannot connect to a workstation; the workstation does not appear in the
MC's Workstation Setup screen.
• Make sure the MC Client is installed on the workstation, and that the Windows
Firewall is not blocking the MC Client and EuCon Discovery applications.
• The MC, CM408T modules, and workstation must be connected to the same
network segment (router/switch): the Netgear RP614 or SonicWALL 1260.
• Both the workstation and MC must have the same version of the EuCon software.
• To further troubleshoot this issue, we recommend using a cross-over cable be-
tween the MC and one workstation, to remove network variables from the
equation. Once this setup is working, re-connect the MC and workstation(s) to
the switch/router, and verify proper operation.
The MC does not connect to Nuendo.
• The Nuendo EuCon Adapter must also be installed when installing the EuCon
software on your workstation. Make sure Studio Monitor Pro is NOT installed,
as SME usurps Nuendo when installed on the same machine.
• Make sure your Nuendo license includes EuCon connectivity, and that you
have added the EuCon device in Nuendo Device Setup.
• Make sure the MC is properly connected to the workstation. The MC’s Main
Touchscreen should display the network name of your workstation in the upper
left-hand corner.
The MC does not connect to Pyramix.
• The Pyramix EuCon Adapter must also be installed when installing the EuCon
software on your workstation. Make sure Studio Monitor Pro is NOT installed,
as SME interferes with Pyramix-MC connectivity.
• Verify that the Pyramix connection procedure has been properly executed, and
that the MC is properly connected to the workstation.
The talkback mic does not produce any audio.
The talkback mic is a condenser microphone and the XLR output is at mic level so it
must be connected to a pre-amp with +48V phantom power.