Warranty

required
● It may be necessary to return the item for quality inspection
Valid proof of purchase:
● Order number from online purchases made through eufy or eufy’s authorized
resellers
● Sales invoice
● Dated sales receipt from an authorized eufy reseller that shows a description of
the product along with its price
Please note more than one type of proof of purchase may be required to process
a warranty claim (such as receipt of money transfer and confirmation of address
item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty
claim. It is not possible to process a warranty claim for items that have expired
their original warranty timeframe or 90-day warranty claim request period,
whichever is longer.
Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by eufy quality control to be
in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the
approved warranty process)
Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme
temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
eufy is not liable for: