User's Manual

Table Of Contents
Tracker GT100 User Guide Proprietary to EU3C Company Limited Reserved 5-1
Chapter5 Troubleshooting
5.1 FrequentlyAskedQuestions
TrackerGT100doesnotpoweron.
Make sure the device is fully charged with a valid SIM card. Press and hold the Power ON/OFF button until the device
powers up.
Thepowerlightremainslitafterpoweron.
This occurs when the Tracker GT100 cannot receive a GPS signal.
TrackerGT100cannotreceiveaGPSsignal.
An open view to the sky is required. If using the Tracker GT100 device for the first time, it may longer than normal.
Ipressedthepresetdial(#1,#2,#3)but tonbutnothinghappens
Preset numbers must be entered using the Tracker Tool program. Install the Tracker Tool from the included CD and set
the preset dial number for each of the three buttons. Make sure this feature is checked as enabled.
TrackerToolprogramcannotdetectthedevice.
Make sure the Tracker GT100 is connected to the PC first. If the Tracker GT100 is powered on, then power it off first.
Then, run the Tracker tool software on the CD.
GPSTrackerdoesnotseemtogetcharged.
Use the charger included in the package. Certain PC or notebook USB ports may not supply enough power current for
charging.
SOSbuttondoesnotseemtobeworking.
Make sure the SOS button pre-programming is correct. Use the Tracker Tool to program the SOS button if it is not
programmed correctly for the area the Tracker GT100 is located.
Remotemonitoringdoesnotwork.Icannothearanything.
The surveillance feature must be enabled using the Tracker Tool program. Make sure it is set to allow anyone or people
in the contact list to receive remote monitoring calls.
IcannotusemyownUSBtominiUSBcable.
Please use the USB cable included in the package.