IP CAMERA SERIES OPERATION GUIDE Please read instructions thoroughly before operation and retain it for future reference. 459a_359a_459ah_359ah_552a_552ah_565a_561_561h_552b_552bh_459b_459bh_552C_358(H)_458(H)_837_V1.
IMPORTANT SAFEGUARD All lead-free products offered by the company comply with the requirements of the European law on the Restriction of Hazardous Substances (RoHS) directive, which means our manufacture processes and products are strictly “lead-free” and without the hazardous substances cited in the directive. The crossed-out wheeled bin mark symbolizes that within the European Union the product must be collected separately at the product end-of-life.
MPEG4 Licensing THIS PRODUCT IS LICENSED UNDER THE MPEG4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
TABLE OF CONTENTS 1. OVERVIEW......................................................................................................................................... 1 1.1 Product Features....................................................................................................................................... 1 1.2 Package Content....................................................................................................................................... 1 1.3 Cable Overview .........
APPENDIX 6 RECORDING TIME TABLE ............................................................................................ 47 APPENDIX 7 MICRO SD CARD COMPATIBLE LIST........................................................................... 48 APPENDIX 8 ENABLE PUSH VIDEO................................................................................................... 49 A8.1 What’s Push Video................................................................................................................
1. OVERVIEW 1.1 Product Features Easy network setup with your iPhone / iPad 1.
1.3 Cable Overview Type A: Type B: RJ45 network cable RJ45 network cable Alarm-in GND Alarm-in GND RESET RESET GND Alarm-out GND Alarm-out Power cable Power cable Cable Description Power cable Connect to DC12V power supply. Note: The power adapter is optional. RJ45 network cable Connect it to the supplied RJ45 cable extender adapter for cable extension, and prepare another RJ45 network cable with suitable length for your connection.
1.5 Insert a Micro SD card (For selected models only) For local video recording, a micro SD card slot can be found on the camera. The camera doesn’t support hot-swapping. Please insert or remove the micro SD card with power disconnected. The data originally saved in the micro SD card (if any) will be removed after inserting it to the camera. Note: Only selected models are equipped with a micro SD card slot for local video recording.
2. CAMERA ACCESS WITH INTERNET EXPLORER This network camera can be accessed via Microsoft® Internet Explorer® and iPhone / iPad / Android mobile devices with our self-developed program “EagleEyes” installed depending on different using situations. Note: For details about accessing network cameras via iPhone / iPad / Android mobile devices, please refer to http://www.eagleeyescctv.com. Before using the camera, make sure you have configured the network settings, and the network connection is fine.
Type B: Function Icon User Level Description Live Supervisor / Power User / Normal User / Guest Switch to the live view page. DPTZ Supervisor / Power User / Normal User Backup Supervisor / Power User Config. Media Type* Supervisor / Power User -- Supervisor / Power User / Normal User / Guest Switch to the DPTZ configuration page. For details, please refer to “2.3 Digital PTZ (DPTZ) Operations” at page 6. Enter the event record list for video playback. For details, please refer to “2.
Function Icon User Level Description Supervisor / Power User / Normal User Live View Size: Click to display the image in full screen. To exit the full screen mode, press “Esc” on your keyboard. Full Screen This icon appears only when the selected resolution is HD1080P, SXGA or HD720P & VGA. The QVGA resolution is resized to fit into the current live view size. Double size This icon appears only when the selected resolution is QVGA.
2.3 Digital PTZ (DPTZ) Operations This camera has PTZ capability, i.e. digital PTZ (hereafter called “DPTZ”), for wide area monitoring. STEP1: Click “DPTZ” to show the DPTZ control panel. Type A: STEP2: Select the functions when needed: FUNCTION Resolution ICON -- DESCRIPTION Select the video resolution for the DPTZ function. Only “VGA” and “QVGA” are available. Take snapshots Click to take a snapshot of the current view on a new window.
Type B: FUNCTION Moving panel ICON -- DESCRIPTION When is selected, the moving control panel will be shown to move the picture after zoom-in is performed. Click to take a snapshot of the current view on a new window. Right click on the picture and re-save it to the location you want. Take snapshots The selected resolution is resized to fit into the current live view size. Scale This icon doesn’t work when the selected resolution is VGA or QVGA. Zoom in / out / Click Max.
2.4 Event Record Search & Playback Note: To save more recorded data, it’s recommended to use this camera with a compatible NVR. / Previous / Next Hour Click to jump to the next / previous time interval in an hour, for example, 11:00 ~ 12:00 or 14:00 ~ 15:00, and start playing the earliest event video clip recorded during this whole hour. Fast Forward Increase the speed for fast forward. Click to get 2X, 4X, 8X & 16X speed forward eventually. Fast Rewind Increase the speed for fast rewind.
3. CAMERA CONFIGURATIONS Users can further configure this network camera by accessing via Internet Explorer. 3.1 System configuration menu Click “Config.” to enter the configuration page. The functions are categorized into six menus: Network, Camera, Record Timer, Storage, Trigger and General. For details about “Network”, please refer to “3.2 Network” at page 12. For details about “Camera”, please refer to “3.3 Camera” at page 19 For details about “VA”, please refer to “3.
Main Menu Sub-Menu General General Reference 1. Select the language of the web browser. 2. Check the MAC address of the camera. 3. Lock camera access after the specified time. Time Set daylight saving time and the current time. Server Log Check the system event logs. Online Check the current online user(s). Account Google Maps 1. Create a new user account with different access privilege. 2. Modify or delete an existing user account. Allow you to know where the network camera is. 1.
3.2 Network 3.2.1 Network You can set the network configuration of the network camera depending on your network type. For details, please refer to “Advanced Network Setup” from www.surveillance-download.com/user/m359a.swf. 3.2.2 QoS QoS, Quality of Service, is the ability to control the data flow for real-time streaming. This function is important if your network bandwidth is insufficient and you have other devices to share the network bandwidth. Check “QoS Enable”, and set the max.
3.2.5 FTP Enter the detailed FTP information and click “Save” to confirm. The information you set here will be applied when “FTP” is selected in “Trigger” → “Trigger”. 3.2.6 MAIL Enter the detailed e-mail information and click “Save” to confirm. The information you set here will be applied when “Email” is selected in “Trigger” → “Trigger”. Function Description SMTP Server Enter the SMTP server address provided from your e-mail system supplier.
3.2.7 SMS Note: Before using this function, you need to apply an account and get an API ID from the mobile messaging company, such as Clickatell and EVERY8D. For details, please refer to “APPENDIX 4 API ID APPLICATION FOR SMS MESSAGING” at page 44. Enter the detailed information needed for text messaging, and click “Save” to confirm. The information you set here will be applied when “SMS” is selected in “General” → "Trigger". Function Description System The text messaging service provider is Clickatell.
3.2.8 Filter Choose to permit or block the IP address(es) which can access this camera, and click “Save” to confirm. Function Description Filter Configuration Error Count Set the maximum count for login failure. When the maximum count is reached, the IP address trying to access the network camera will be locked. Error Lock Time Set the lock time in minutes when the maximum count of error login for an IP address is reached.
Double-click it to quickly open the web browser for camera access. Port Mapping (Available only in UPnP) This function can eliminate the need to additionally access the router for port forwarding. For details, please refer to “Advanced Network Setup” from www.surveillance-download.com/user/m359a.swf. Note: Before using this function, make sure your router supports UPnP, and this function is enabled. If not, please access your router additionally for port forwarding.
Function Description Port Range The port range used by RTP is limited, and preserving 100 ports between the start port and end port is necessary. Start Port The range of the start port is 1024 ~ 65434. End Port The range of the end port is 1124 ~ 65534. Multicast Address and port for H264 / MPEG4 / JPEG transmission Set a specific address and port for multicast of each stream format (H264/ MPEG4/ JPEG).
3.2.11 SNMP SNMP, Simple Network Management Protocol, is used to facilitate the exchange of management information between network-attached devices, and network administrators could use it to monitor those devices. The SNMP consists of three basic components: Network-management systems (NMSs) to monitor and control the managed devices. Managed devices as network nodes to save all network and management information, such as routers, access servers, switches, bridges, hubs, etc.
3.3 Camera 3.3.1 Camera Rename the camera, and change the place where the camera name is shown on the screen, UP-LEFT / UP-RIGHT / DOWN-LEFT / DOWN-RIGHT. "Snapshot Path” is used to specify the path to save snapshot files. Type A Type B 3.3.2 Video Adjust video-related settings in different video format. “Quality” is related to image clearness. “FPS” is related to the fluency of the video. The more the FPS, the more fluent the video.
Type B: 3.3.3 ROI (For selected models only) ROI, Region of Interest, is used to reinforce the image quality of the selected area(s). Users could specify two areas in the camera view. 3.3.4 Color Adjust the color performance from Brightness, Contract, Saturation, and Hue (for selected models only). Click and drag the slider to preview the color change on the right side of ths page and adjust the image color. To restore the default values, click “Back to Default”.
3.3.5 Advanced Adjust the camera parameters if necessary. Note: The functions available depend on the model number used. Item Description Fixed Shutter* Shutter Speed is a function that can adjust the duration of the electronic shutter to produce optimum image quality. Select the shutter speed suitable for your environment. Shutter Speed Select the shutter speed suitable for your environment.
3.3.6 Privacy Mask (For selected models only) You can cover certain areas on the camera image with privacy masks. Item Description Mosaic Size Choose the mosaic size of the privacy mask. The options are: 8×8, 32×32, and 64×64. Privacy Mask Name Name your privacy mask. Function Select “On” to enable the privacy mask function. Mosaic Select “ON” to have the mosaic effect. Color Select “ON” to color the privacy mask. In the meantime, you can’t see the mosaic effect.
3.5 Record 3.5.1 Record In “Record Configuration”, you can: Enable or disable the alarm record function. When “Enable” is set to “No”, the alarm record function is disabled even if you enable it in other configuration pages. Select if the data should be overwritten when the memory storage is full. Select the video resolution for event recording.
3.7 Trigger 3.7.1 Trigger You can configure how this camera reacts when there’s an alarm or motion event. Detect Item Description External Alarm Enable or disable detection from external alarm-in device, and click the title “External Alarm” (in blue) to set “N.O.” or “N.C.” depending on the configuration of your alarm-in device. Motion Enable or disable motion detection. Motion detection is not supported when the stream format is Motion JPEG.
Action Here defines how the camera delivers alerts to you for any event. Item Description E-Mail Select the event type you want to receive E-mail notifications when it occurs. Then, click the title “E-Mail” (in blue) to configure the media type (H264 / JPEG / MPEG4), file format (AVC / AVI), and record time (1 ~ 5 seconds) for the event video clip. The camera will send the captured video clip to the E-mail address(s) you assigned in “Network” “Mail” once the selected event type occurs.
To configure Push video to enable in the specified time, select “Yes” to enable the timer function, and select the time you want to enable. 3.8 General 3.8.1 General To change the language of UI interface, select from the drop-down list in “Language”. To lock camera access when it’s not used after the specified time, select “5 MIN”, “15 MIN” or “30 MIN” from the drop-down list of “Auto Lock Time”, or select “NEVER” to disable this function.
3.8.3 Server Log To quickly search the system logs you want by event type, click “Prev. Page” or “Next Page” to find the logs you want, or check the event type(s) and click “Reload” to start searching. To clear all system event logs, click “Clear All”. 3.8.4 Online You can check the current online user(s) with respective online information. To refresh the list, click “Reload”. To allow anonymous login, select “Enable” in “Anonymous Viewer Login”.
3.8.5 Account You can create a new account with different user access privilege, or delete or modify an existing account setting. How to create a new account Step1: Click “New”, and fill in the following columns. Column Description User Name Set a user name that will be used for camera access. The user name allows up to 16 alphanumeric characters. Password Set the password that will be used for remote login. The password allows up to 16 alphanumeric characters.
3.8.7 Maintenance Firmware Upgrade This function is used when users need to upgrade the camera for function scalability. Note: Before using this function, make sure you have the correct upgrade files provided by your installer or distributor. Note: The event videos saved in the camera will be removed after firmware upgrade. Make sure you’ve copied important events to your PC before firmware upgrade.
System Configuration Backup This function is used to copy your system configuration to a “System.bin” file. You may import the same system configuration to another camera, or restore your system configuration when the camera is reset to default values. Select “System.bin” in “Firmware Upgrade”, and select “Upgrade” to import the system configuration. System Reboot Select “Reboot” to restart your camera if needed.
APPENDIX 1 PRODUCT SPECIFICATIONS Model 1 Model 2 ▓ Network LAN Port YES LAN Speed Supported Protocols 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UPnP, DNS,UDP,IGMP, QoS Number of Online Users 10 ONVIF Compatible YES Security (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication Remote Access (1) Internet Explorer on Windows operating system (2) 16CH Video Viewer on Windows & MAC
Model 3 ▓ Network LAN Port LAN Speed YES 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UPnP, DNS,UDP,IGMP, QoS 10 YES (Profile S) (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication (1) Internet Explorer on Windows operating system (2) 16CH Video Viewer on Windows & MAC operating system (3) EagleEyes on iPhone, iPad & Android mobile devices Supported Protocols Number of Online Users ONVIF Com
Model 5 ▓ Network LAN Port LAN Speed Supported Protocols Number of Online Users ONVIF Compatible Security Remote Access YES 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UpnP, DNS,UDP,IGMP, QoS 10 YES (Profile S) (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication (1) Internet Explorer on Windows operating system (2) 16CH Video Viewer on Windows & MAC operating system (3) EagleEyes on iPhone,
Model 7 ▓ Network LAN Port LAN Speed Supported Protocols Number of Online Users ONVIF Compatible Security Remote Access Model 8 YES 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UPnP, DNS,UDP,IGMP, QoS 10 YES (Profile S) (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication (1) Internet Explorer on Windows operating system (2) 16CH Video Viewer on Windows & MAC operating system (3) EagleEyes o
Model 10 ▓ Network LAN Port LAN Speed Supported Protocols Number of Online Users ONVIF Compatible Security Remote Access YES 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UPnP, DNS,UDP,IGMP, QoS 10 YES (Profile S) (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication (1) Internet Explorer on Windows operating system (2) 16CH Video Viewer on Windows & MAC operating system (3) EagleEyes on iPhone
Model 12 ▓ Network LAN Port LAN Speed Supported Protocols Number of Online Users ONVIF Compatible Security Remote Access YES 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UPnP, DNS,UDP,IGMP, QoS 10 YES (Profile S) (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication (1) Internet Explorer on Windows operating system (2) 16CH Video Viewer on Windows & MAC operating system (3) EagleEyes on iPhone
Model 14 ▓ Network LAN Port LAN Speed Supported Protocols Number of Online Users ONVIF Compatible Security Remote Access ▓ Video Video Compression Resolution Frame Rate Multiple Video Streaming ▓ General YES 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UPnP, DNS,UDP,IGMP, QoS 10 YES (Profile S) (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication (1) Internet Explorer on Windows operating sys
Model 15 Model 16 ▓ Network LAN Port YES LAN Speed Supported Protocols 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UPnP, DNS,UDP,IGMP, QoS ONVIF Compatible YES (Profile S) Number of Online Users 10 Security (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication Remote Access (1) Internet Explorer on Windows operating system (2) 16CH Video Viewer on Windows & MAC operating system (3)
Model 17 Model 18 ▓ Network LAN Port YES LAN Speed Supported Protocols 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UPnP, DNS,UDP,IGMP, QoS ONVIF Compatible YES (Profile S) Number of Online Users 10 Security (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication Remote Access (1) Internet Explorer on Windows operating system (2) 16CH Video Viewer on Windows & MAC operating system (3)
Model 19 ▓ Network LAN Port LAN Speed Supported Protocols Number of Online Users ONVIF Compatible Security Remote Access ▓ Video Video Compression Resolution Frame Rate YES 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4, Bonjour, UPnP, DNS,UDP,IGMP, QoS 10 YES (Profile S) (1) Multiple user access levels with password (2) IP address filtering (3) Digest authentication (1) Internet Explorer on Windows operating system (2) 16CH Video Viewer on Window
APPENDIX 2 BIT RATE TABLE FOR REFERENCE The data below is for reference only. The bit rates listed here may vary depending on the resolution, image quality & frame rate you choose, the complexity of your monitoring area, and how often the moving objects show in your monitoring area. Testing Environment Place: Office Entrance Network translation: H.
Resolution Quality Frame Rate (Dynamic) kbps (Static) kbps SXGA Best 1/15 581 374 High 405 342 Normal 487 248 Basic 337 141 Best 358 79 High 201 63 Normal 180 28 Basic 92 15 Best 111 84 High 99 68 Normal 97 54 Basic 58 42 VGA QVGA 42
APPENDIX 3 POE CONNECTION This device supports PoE (Power-over-Ethernet), developed by the IEEE802.3af or IEEE802.3at task force, and power can be supplied over the same network (Ethernet) cable as the one used to connect to Internet. No power cable is needed. Below shows two examples of POE application for reference.
APPENDIX 4 API ID APPLICATION FOR SMS MESSAGING To allow the camera automatically sending a text message when an event happens, you need to apply an API ID from a mobile messaging company first, such as Clickatell or EVERY8D. Below shows an example of how to get an API ID from Clickatell. Note: The SMS messaging may not be totally free. Please check the charge policy of the messaging service you use.
Step4: In your account, find “Connection Status” and create a connection (API ID). Step5: Select “HTTP/S”. Give a meaning name for this connection, and click “Submit and Get API ID”. Step5: An API ID will be generated as follows. Note: Note down the API ID for SMS notification setting later.
APPENDIX 5 Q&A For more details about Q&A, please visit our official website: www.eagleeyescctv.com Question Answer I can connect to this camera in my house or office where it’s installed with wireless network. You didn’t configure this camera to Internet, but only in LAN. But when I leave my house or office, I can’t connect to it from my mobile phone (with 3G network), or other PC (connected to Internet). Why? My live images are not fluent.
APPENDIX 6 RECORDING TIME TABLE Below shows the estimated total recording time for each recording resolution. The recording time per resolution is the average value collected from the both alarm trigger conditions indicated in “Testing Environment”, and is for reference only. The time may vary depending on the resolution, image quality & frame rate you choose, the complexity of your monitoring area, and how often the moving objects show in your monitoring area.
APPENDIX 7 MICRO SD CARD COMPATIBLE LIST Manufacturer Capacity Class Manufacturer Capacity Class ADATA 2GB -- Transcend 2GB -- 4GB Class 6 4GB Class 2 2GB -- 4GB Class 4 4GB Class 4 4GB Class 6 2GB -- 8GB Class 6 4GB Class 4 16GB Class 10 8GB Class 4 2GB -- 16GB Class 4 4GB Class 4 32GB Class 4 8GB Class 4 2GB -- 32GB Class 4 4GB Class 4 64GB Class 10 16GB Class 10 TOSHIBA 16GB Class 4 Silicon Power 64GB -- TOPRAM 32GB Class 10 Kingmax 64GB -
APPENDIX 8 ENABLE PUSH VIDEO A8.1 What’s Push Video “Push Video” is an active notification system, different from traditional FTP & Email notification methods. It’s more active and stable, but also easier to be affected by your network bandwidth. When “Push Video” is enabled and any alarm event occurs, you’ll be able to receive notifications on your iPhone / iPad / Android mobile device within 5 seconds. A8.
A4.3.2 From Android Mobile Device In the address book, switch “Guard” from “OFF” to “ON”.
