User's Manual
Table Of Contents
- 1 Introduction
- 2 Getting Started
- 3 Configuration
- 3.1 Before you begin
- 3.2 Connecting to your GoBox configuration interface
- 3.3 Managing Operational Profiles
- 3.4 Managing Duplexers
- 4 Using the GoBox
- 4.1 Turning your GoBox On
- 4.2 Selecting an Operational Profile
- 4.3 Stopping Repeater Operation
- 4.4 Checking GoBox Status
- 4.5 Administration
- 5 Troubleshooting
- 5.1 Cannot connect to the GoBox web interface
- 5.2 Network Status icon displays REG ERR
- 5.3 Network Status icons displays PSWD
- 5.4 Network Status icon WWW does not turn solid
- 5.5 Network Status icon VPN does not turn solid
- 5.6 Network Status icon RNC does not turn solid
- 5.7 Status window displays Err:Ctrl
- 5.8 Status window displays Err:Rad1, Err:Rad2 or Err:Rad12
- 5.9 There are no profiles to select on the GoBox control panel
- 5.10 GoBox web interface displays “Template Syntax Error”
- 5.11 The LEDs and the LCD backlight do not turn on
- 5.12 When turning on the GoBox, the LEDs flash rapidly for a second, and the LCD stays blank
- 6 Glossary
SFFR-6 User Manual
Troubleshooting
Doc ID: ES1002-UM02-v508
Copyright © 2021 Etherstack
Page 57 of 63
Power-cycle the GoBox and if the problem persists turn the GoBox off and remove and reinsert the radio module. If the
error still is present when power is reapplied, contact support.
5.9 There are no profiles to select on the GoBox control panel
You need to have at least one profile programmed in your GoBox and if a duplexer tag is configured, at least one of the
profiles must have the same tag or the tag “All”, otherwise it will be hidden.
Check your operational profiles using the web interface and retry.
Profile selection is also disabled during firmware installation.
5.10 GoBox web interface displays “Template Syntax Error”
The GoBox profile and duplexer information may have become corrupted due to a power or network loss during
configuration.
If this occurs, please either restore your operational profiles from a backup or perform a Factory Reset using the web
interface.
5.11 The LEDs and the LCD backlight do not turn on
Using the Settings page of the web interface, check that the brightness has not been set to “Off”.
5.12 When turning on the GoBox, the LEDs flash rapidly for a second,
and the LCD stays blank
This may occur after an interrupted firmware update attempt (e.g. the GoBox lost power during the installation.)
Wait 30 seconds after powering up, then connect a PC/laptop and attempt to open the web interface. If it is available, go
to the Firmware page and try to repeat the last firmware installation. If the web interface is not accessible, contact an
authorised dealer for support.