User's Manual

SFFR-6 User Manual
Troubleshooting
Doc ID: ES1002-UM02-v508
Copyright © 2021 Etherstack
Page 56 of 63
5.1 Cannot connect to the GoBox web interface
Ensure a functioning Ethernet cable is connected to the GoBox from your PC/Laptop and check the Ethernet activity lights
are on or flashing on the GoBox Ethernet connector.
Ensure that the GoBox LCD displays the "Standby" string. This ensures that the IP address configuration will be set to the
default of 172.16.10.1. If the GoBox does not display "Standby", press and turn the rotary dial until the status window
displays "Standby", then release the dial.
Verify there is network connectivity between your PC/laptop and the GoBox on the 172.16.10.1 subnet. (Request help from
your System Administrator if required.)
5.2 Network Status icon displays REG ERR
The RNC was reachable, but the GoBox could not complete the registration procedure due to a configuration error on the
GoBox or RNC. In this scenario, the GoBox will repeat calls locally, but will not receive from or send calls out onto the
network. Check that the P25 network addresses on the RNC and GoBox match, and that the RNC contains an entry for the
talk group configured on the GoBox. If a change was required on the RNC, the GoBox will periodically retry to register until
it is successful. Otherwise, re-select the profile after the necessary changes are made on the GoBox.
5.3 Network Status icons displays PSWD
The selected profile is trying to connect to a VPN using a certificate that requires a decryption password. To enter the
password, visit the “Active Profile” page on the GoBox web interface. Enter the password in the prompt within the “VPN
Connection” panel and click “Submit”.
5.4 Network Status icon WWW does not turn solid
The GoBox is unable to reach the server hosting the RNC or VPN service. The following should be verified:
the active profile’s Network Configuration is configured with the correct RNC IP address
the network plan permits routing of packets between the GoBox and RNC
the WAN connection is established (e.g. satellite modem)
5.5 Network Status icon VPN does not turn solid
On very high latency links, the VPN service may have trouble establishing a connection, even if there is general network
connectivity. If the GoBox’s system time is out of sync, this may increase the time required to establish a connection. Allow
several minutes for the GoBox to sync to the NTP server. If the GoBox still cannot connect to the VPN service, even after
reselecting the active profile, submit the GoBox logs to support to help determine the cause of the issue.
5.6 Network Status icon RNC does not turn solid
The GoBox cannot connect to the RNC service. Verify that the RNC service is online and that the profile’s network
configuration contains the correct RNC IP address.
5.7 Status window displays Err:Ctrl
Power-cycle the GoBox and if the problem persists turn the GoBox off and remove and reinsert the control module. If the
error still is present when power is reapplied, contact support.
5.8 Status window displays Err:Rad1, Err:Rad2 or Err:Rad12