User manual

Appendix D: Troubleshooting Guide
The Troubleshooting Guide provides answers to common problems regarding the 4 Ports ADSL2/2+
Router settings, connections, and computer settings.
1. The 4 Ports ADSL2/2+ Router does not work (None of the LEDs light up)
Ans. Check the following:
1. Make sure that the 4 Ports ADSL2/2+ Router is plugged into a power socket.
2. Make sure that you are using the correct power supply for your 4 Ports ADSL2/2+ Router
device.
3. Make sure the power switch on the 4 Ports ADSL2/2+ Router is turned on
2. I changed the LAN IP Address in the LAN configuration page and my PC is no longer able
to detect the 4 Ports ADSL2/2+ Router.
Ans. After changing the LAN IP Address of the 4 Ports ADSL2/2+ Router, proceed to the following step
before a PC is able to recognize the 4 Ports ADSL2/2+ Router:
1. Click “Start” Æ “Run”.
2. In the open field, enter “cmd” then click “OK”.
3. In the command prompt, type “ipconfig/release” then press “Enter”.
4. Type “ipconfig / renew” then press “Enter”.
3. LAN (Link/Act) LED does not light up.
Ans. Check the following:
1. Make sure that the LAN cables are securely connected to the 10/100Base-T port.
2. Make sure that you are using the correct cable type for your Ethernet equipment.
3. Make sure the computer's Ethernet port is configured for auto-negotiation.
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