Manual

Cobalt 7.1 - 20140612

Troubleshooting - FAQ

Here are some situations that you may run into. If these don't solve the issue, contact support at ETC

Technical Services 24/7.

Troubleshooting - Console Keys do not respond

Console is not responding to key presses

If a key gets mechanically stuck it will seem like the console is not responding - however mouse and

keyboard will still work.

• Try pressing ESC twice and test again.

Troubleshooting - Lights Are Not Responding

Lights (dimmers, devices) are connected and they are not responding.

• Have you reset the console properly? See Reset the system.

• Is the device powered properly?

• Is the device set to receive the protocol you have set the board to transmit?

• Is the device receiving a signal from the console?

• Is the device set to the right channel address?

• Is there a light source connected to the device?

• Is it a lamp failure?

• Is the device circuit breaker thrown?

If nothing works you may want to use a DMX tester to check that there is DMX at the receiving

devices.

Troubleshooting - Flickers

A Dimmer/device with start address below ~200 flickers or drops out at semi-

regular intervals.

• Turn off RDM at the DMX port it is plugged into using system settings/GCE.

If this stops flicker then device is not fully compliant with the DMX spec, inform supplier so

they can fix.