manual

ESTOS CallControlGateway 4.0.0.21648
41
6.11.1 MetaDirectory
The ESTOS MetaDirectory is a meta-directory which permits central collection
of employee and customer information. Organizations can thus merge their
existing, distributed data into a global information service based on the
Lightweight Directory Access Protocol (LDAP). The automatic synchronization
caused by the replication process merges existing employee and customer
data from different information sources. The advantage of the meta-directory
over databases is the very high access speed and the high availability even
during the synchronisation phase.
A characteristic when using ESTOS CallControlGateway together with
MetaDirectory is the uniform syntax of phone numbers created during
replication. (See Super canonic phone numbers). This allows extraordinarily
fast searches. If a MetaDirectory is specified at this point, the contact
information is derived from incoming Caller IDs by ESTOS CallControlGateway.
This information will be used to notify unanswered calls by E-Mail.
6.12 Service Status and Mode
The server status will be displayed by the Server Monitor.
The session log can be reviewed from Server Events.
The Tools menu contains several functions that can help with administration.
6.12.1 Status monitor
Here you can see an overview of ESTOS CallControlGateway services and also
the linked client software.
6.12.2 Server events
Here you see the Event Log of the server. The settings for the Event Log can be
found in the chapter Events.
Icons used:
Error
Warning
Information
Debug information
6.12.3 Tools menu
The Extras menu offers you certain features which assist you with
administration.