manual

ESTOS CallControlGateway 4.0.0.21648
37
If an Office Communicator registers with the CallControlGateway, a corresponding line is
put into operation. If E-mails for missed phone calls are activated then lines remain
activated after their last use for another 30 days.
 Create line automatically as required
This option is only available for ECSTA drivers.
If you have activated this option, the lines will be set up and opened automatically once
somebody shows an interest in this line (user, computer, remote TAPI driver, etc.). This
means that computers can no longer select from the list of available lines, but must enter
the respective number when a line is assigned to a user. The ESTOS CallControlGateway will
notify the ECSTA driver that this line should be opened and provided in the phone system.
As soon as the driver provides the line, it goes automatically into operation.
 Activate journal for all lines
Every call is written to the journal database for all the line group's lines.
 Set up phone numbers automatically
If this option is set the lines' phone numbers are always automatically read out. This option
should be deactivated if the phone numbers are not correctly recognized. The numbers for
each line can then be entered manually.
 Use the TAPI-line name
As a rule, the phone number is displayed as the name of a line which is currently without an
owner. If you wish to display the names supplied by the TAPI-driver for lines you should
activate this option.
 Group location
Defines a Location for all lines of the line group.
Characteristics of the line group - CTI functions
Here, you can configure extended settings for certain CTI functions.
 Activate/deactivate CTI functions:
Here, you can activate or deactivate CTI functions not reported correctly by the driver of the
telephone system. For example, you can mask out certain functions that are not supported
correctly by the telephone system.
-If you deactivate a function, it will never be offered irrespective of the status of the call.
-If you activate a function, it will be offered accordingly if permitted by the status of the
call.
The Office Communicator overwrites call diversions which were set up on an end user device. If you
would like to set up call diversions on an end user device, the option "Call diversion" has to be
deactivated. Otherwise the Office Communicator removes the call diversion settings. You have to
decide whether you would like to use call diversion via the Office Communicator or via end user
devices.
Characteristics of the line group - CTI feature codes
Here, you can configure extended settings for certain CTI functions.
 Pickup feature code
Permits configuration of a facility code to carry out a pickup if the driver of the telephone
system does not provide this via TAPI. Primarily, it will be attempted to realise a pickup via
TAPI. If this fails, the facility code deposited will be used. The code must contain
<NUMBER>for the number of the line which a call is to be picked up from. Example:
*59<NUMBER>
 Always executive a pickup as a pickup (no LineRedirect)
With a pickup the CallControlGateway tries to pass the call from the extension number
called to the participant who picks the call up. Only if the forwarding was unsuccessful is a
pickup carried out. By selecting this option you can make sure that a pickup is always
carried out immediately.
 Reverse call direction in case of a pickup:
Some telephone systems report pickup calls as outgoing. This will result in a false display in
the journal. This option permits reversal of the call direction.
Line status
The line status, whether available or not, is displayed in the form of a status
LED.