manual

ESTOS CallControlGateway 4.0.0.21648

owner. If you wish to display the names supplied by the TAPI-driver for lines you should

activate this option.

 Group location

Defines a Location for all lines of the line group.

Characteristics of the line group - CTI functions

Here, you can configure extended settings for certain CTI functions.

 Activate/deactivate CTI functions:

Here, you can activate or deactivate CTI functions not reported correctly by the driver of the

telephone system. For example, you can mask out certain functions that are not supported

correctly by the telephone system.

-If you deactivate a function, it will never be offered irrespective of the status of the call.

-If you activate a function, it will be offered accordingly if permitted by the status of the

call.

The Office Communicator overwrites call diversions which were set up on an end user device. If you

would like to set up call diversions on an end user device, the option "Call diversion" has to be

deactivated. Otherwise the Office Communicator removes the call diversion settings. You have to

decide whether you would like to use call diversion via the Office Communicator or via end user

devices.

Characteristics of the line group - CTI feature codes

Here, you can configure extended settings for certain CTI functions.

 Pickup feature code

Permits configuration of a facility code to carry out a pickup if the driver of the telephone

system does not provide this via TAPI. Primarily, it will be attempted to realise a pickup via

TAPI. If this fails, the facility code deposited will be used. The code must contain

<NUMBER>for the number of the line which a call is to be picked up from. Example:

*59<NUMBER>

 Always executive a pickup as a pickup (no LineRedirect)

With a pickup the CallControlGateway tries to pass the call from the extension number

called to the participant who picks the call up. Only if the forwarding was unsuccessful is a

pickup carried out. By selecting this option you can make sure that a pickup is always

carried out immediately.

 Reverse call direction in case of a pickup:

Some telephone systems report pickup calls as outgoing. This will result in a false display in

the journal. This option permits reversal of the call direction.

Line status

The line status, whether available or not, is displayed in the form of a status

LED.

Icon

Statement

This line could be opened by the CallControlGateway and is available via TAPI.

This line could not be opened by the CallControlGateway and is not available via TAPI. Check the

functionality of your Tapi driver.

This line is not in use. The terminal device has been physically disconnected and is therefore not

connected to the phone system. This line cannot be used.

Line has not yet been initialised.