User manual

eStarling TouchConnect User Manual 29
Limited Warranty
Warranty / Return Policy
The following eStarling Return Policies and Procedures apply only to eStarling hardware products.
eStarling Return Policies and Procedures:
1. Returns within first 30 days of purchase
2. Dead on Arrival (DOA) Returns
3. Warranty Returns
4. Out of Warranty (OOW) Returns
1. Returns within first 30 days of purchase
- Returns for products purchased at eStarling’s online store or an authorized online retailer
If you purchased your product directly from eStarling’s online store or an authorized online retailer, you may return it at your expense within 30 days
from shipment as long as it is in good condition. We will refund the purchase price of your product (including applicable taxes). Your original shipping
and handling costs will not be refunded.
You should contact our Customer Support Center at [e-mail] to obtain a Return Material Authorization (RMA) number. Our
representations will help you through the process of returning your product. Products must be shipped to eStarling’s designated Returns Center using a
shipping method which can be tracked and packaged appropriately for safe shipping. You are responsible for one-way shipping charges. eStarling is not
responsible for Customer products received without an RMA number and may reject such products. Upon receipt at the designated eStarling Returns
Center, eStarling will refund the purchase price of your product (including applicable taxes).
2. Dead on Arrival (“DOA”) Returns
- DOA returns for products purchased at eStarling’s online store or an online retailer
If you purchased your product directly from eStarling’s online store or an authorized online retailer, and the product is DOA (Dead on Arrival), you may
return it at eStarling’s expense within 14 days from shipment. eStarling will either refund the purchase price of your product (including applicable taxes
and original shipping and handling costs) or replace your product.
You should contact our Customer Support Center at [e-mail] to obtain a Return Material Authorization (RMA) number. Our
representatives will help you through the process of returning your product. Products must be shipped to eStarling’s designated Returns Center using a
shipping method which can be tracked and packaged appropriately for safe shipping. eStarling is not responsible for Customer products received
without an RMA number and may reject such products.
Upon receipt at the designated eStarling Returns Center, eStarling will either refund the purchase price of your product (including applicable taxes and
original shipping and handling costs) or replace your product with a new unit.
3. Warranty Returns
Regardless of where your eStarling product was originally purchased, and provided that you are the original end user customer, if your eStarling product
fails under warranty, you should contact us at [e-mail] to validate the warranty failure and to obtain a Return Material Authorization
(RMA) number. Our representatives will help you through the process of returning your product for replacement. Please note that dated proof of original
purchase will be required. Products or parts must be shipped to eStarling’s designated Returns Center using a shipping method which can be tracked
and packaged appropriately for safe shipping. You are responsible for one-way shipping charges. eStarling is not responsible for Customer products
received without an RMA number and may reject such products.
Upon receipt at eStarling’s designated Returns Center, eStarling will service and return the original device within 5-7 business days. Repaired or
replacement products will be shipped back to you at eStarling’s expense.
4. Out of Warranty (OOW) Returns:
If your eStarling product fails outside the normal warranty period, or the standard warranty has been voided, you should contact us
at [e-mail] to obtain a Return Material Authorization (RMA) number. OOW (Out of Warranty) Returns will be processed for a charge (see
table below for current OOW charges). Our representatives will help you through the process of returning your product for replacement. Products or
parts must be shipped to eStarling's designated Returns Center using a shipping method which can be tracked and packaged appropriately for safe
shipping. You are responsible for one-way shipping charges.
eStarling is not responsible for Customer products received without an RMA number and may reject such products.
Upon receipt at eStarling’s designated Returns Center, eStarling will service and return the original device within 10 business days. Repaired or
replacement products will be shipped back to you at eStarling's expense, as part of the OOW charge.
No Charge
Charges In Warranty
$129 (USD)Repair & Return1 year from date of
purchase
eStarling TouchConnect
Charges Out Of
Warranty
Repair OptionsWarrantyProduct