User manual

eStarling TouchConnect User Manual 27
Frequently Asked Questions
Q: I set up the eStarling TouchConnect; why won’t it turn on?
A: The AC adapter is not securely connected to the frame or the power button is not pushed in.
Q: I have a memory card in the eStarling TouchConnect; why can’t I view my photos?
A: First, make sure that the memory card is a Secure Digital™ card and not a memory card in
another format.
Q: I have a memory card in the eStarling TouchConnect; why can’t I view my photos that I sent
to the frame over the Internet?
A: Photos sent to the frame in “Internet Mode” can only be seen in “Internet Mode”.
Q: Does the eStarling TouchConnect have built-in memory?
A: Yes. It has 2GB of built-in flash memory.
Q: What photo formats are supported by the eStarling TouchConnect?
A: The eStarling TouchConnect supports jpg, jpeg, and bmp.
Q: Why can’t I play some of my video clips?
A: Video is not supported on the eStarling TouchConnect in “SD Mode”. Only videos sent to the
frame over the Internet are supported.
Q: I have a question, how can I get some help?
A: Please go to our self-help service center at http://estarling.zendesk.com/portal.