Owners manual

If you still have a problem ................................................................................................................................. 172
19 Troubleshooting ink cartridge and printhead issues ................................................................................... 174
Cannot insert an ink cartridge ........................................................................................................................... 175
Ink cartridge status messages .......................................................................................................................... 175
Cannot insert the printhead .............................................................................................................................. 175
The front-panel display recommends reseating or replacing the printhead .................................................. 175
Clean the printhead ........................................................................................................................................... 176
Align the printhead ............................................................................................................................................ 176
Printhead status messages ............................................................................................................................... 177
20 Troubleshooting general printer issues ..................................................................................................... 178
The printer will not start ................................................................................................................................... 179
The printer does not print ................................................................................................................................. 179
The printer seems slow ..................................................................................................................................... 180
The printer behaves strangely .......................................................................................................................... 180
Communication failures between computer and printer ................................................................................. 180
Cannot access the HP Utility ............................................................................................................................. 181
Cannot access the Embedded Web Server ........................................................................................................ 181
Cannot connect to the Internet ......................................................................................................................... 181
Mobile printing troubleshooting ....................................................................................................................... 182
Automatic file system check ............................................................................................................................. 182
Alerts .................................................................................................................................................................. 183
21 Front-panel error messages ..................................................................................................................... 184
The system error log ......................................................................................................................................... 186
22 HP Customer Care .................................................................................................................................... 188
Introduction ....................................................................................................................................................... 189
HP Professional Services ................................................................................................................................... 189
HP Proactive Support ........................................................................................................................................ 190
Customer Self Repair ......................................................................................................................................... 190
Contact HP Support ........................................................................................................................................... 191
23 Printer specifications ............................................................................................................................... 193
Functional specifications .................................................................................................................................. 194
Mobile printing specifications ........................................................................................................................... 196
Physical specifications ...................................................................................................................................... 196
Memory specifications ...................................................................................................................................... 197
Power specifications ......................................................................................................................................... 197
viii ENWW