Owners manual

17 Troubleshooting paper issues ................................................................................................................... 144
The paper cannot be loaded successfully ......................................................................................................... 145
The paper type is not in the list ......................................................................................................................... 146
The printer printed on the wrong paper type ................................................................................................... 147
An “on hold for paper” message ....................................................................................................................... 147
The paper has jammed in the print platen ........................................................................................................ 149
The paper has jammed in the stacker ............................................................................................................... 153
The printer displays out of paper when paper is available .............................................................................. 153
Prints do not fall neatly into the basket ........................................................................................................... 153
The print remains in the printer after printing has completed ........................................................................ 154
The cutter does not cut well .............................................................................................................................. 154
The roll is loose on the spindle ......................................................................................................................... 154
18 Troubleshooting print-quality issues ........................................................................................................ 155
General advice ................................................................................................................................................... 157
Print-quality troubleshooting wizard ............................................................................................................... 157
Recalibrate the paper advance ......................................................................................................................... 158
Horizontal lines across the image (banding) .................................................................................................... 159
Lines are too thick, too thin or missing ............................................................................................................. 160
Lines appear stepped or jagged ........................................................................................................................ 161
Lines print double or in the wrong colors ......................................................................................................... 161
Lines are discontinuous ..................................................................................................................................... 162
Lines are blurred ................................................................................................................................................ 162
Line lengths are inaccurate ............................................................................................................................... 163
The whole image is blurry or grainy .................................................................................................................. 163
The paper is not flat .......................................................................................................................................... 164
The print is scuffed or scratched ....................................................................................................................... 164
Ink marks on the paper ..................................................................................................................................... 165
Black ink comes off when you touch the print .................................................................................................. 166
Edges of objects are stepped or not sharp ....................................................................................................... 166
Edges of objects are darker than expected ...................................................................................................... 166
Horizontal lines at the end of a cut sheet print ................................................................................................ 166
Vertical lines of different colors ........................................................................................................................ 167
White spots on the print .................................................................................................................................... 167
Colors are inaccurate ......................................................................................................................................... 167
Colors are fading ............................................................................................................................................... 168
The image is incomplete (clipped at the bottom) ............................................................................................. 168
The image is clipped .......................................................................................................................................... 168
Some objects are missing from the printed image ........................................................................................... 169
A PDF file is clipped or objects are missing ....................................................................................................... 170
The Image Diagnostics Print ............................................................................................................................. 170
ENWW vii