Owners manual

Convenient, easy to use
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An HP Support Specialist will diagnose and assess whether a replacement part is required to address a
defective hardware component.
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Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact
HP.
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Available for most HP products currently under warranty or contract.
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Available in most countries.
For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair.
Contact HP Support
HP Support is available to you by telephone or instant messaging. What to do before you call:
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Review the troubleshooting suggestions in this guide.
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Review the relevant driver documentation.
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If you have installed third-party software drivers and RIPs, see their documentation.
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If you call one of the Hewlett-Packard offices, please have the following information available to help
us answer your questions more quickly:
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The product you are using (the product number and the serial number, found on the label at the
back of the product)
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If there is an error code on the front panel, note it down; see Front-panel error messages
on page 184
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The product's Service ID: at the front panel, press , then , then .
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The computer you are using
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Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
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The cable you are using (by part number) and where you purchased it
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The software name and version you are currently using
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If possible, print out the following reports from the front panel; you may be asked to fax or email
them to the support center helping you: Configuration, Usage Report and “all pages above” from
Service Information (see The printer’s internal prints on page 13). Alternatively, in the Embedded
Web Server, go to Support > Service support > Printer information > All pages.
How to contact HP Support
You can review latest information related to your product and get chat assistance at http://www.hp.com/go/
getsupport.
ENWW Contact HP Support 191