Owners manual

Table 21-1 Text messages (continued)
Message Recommendation
Replace incorrect [color] cartridge Replace the cartridge. Check the supported ink cartridges and see
Handling ink cartridges and printhead on page 123.
Reseat [color] cartridge Remove and reinsert the same cartridge. See Handling ink
cartridges and printhead on page 123.
Table 21-2 Numerical error codes
Error code Recommendation
05.5:10 Update the printer's BIOS.
08:04 Restart the printer. If the problem persists, update the printer's firmware. See Update the firmware
on page 138.
08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem
persists, update the printer's firmware. See Update the firmware on page 138.
39.1:01 Roll 1 has been unexpectedly unloaded. Reload the roll.
39.2:01 Roll 2 has been unexpectedly unloaded. Reload the roll.
61:01 The file format is wrong and the printer cannot process the job.
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Turn off the printer using the Power button at the front.
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Turn off the power switch at the rear.
●
Disconnect the power cord.
●
Reconnect the power cord and turn on the printer.
●
Send the same job to the printer again.
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Ensure that the printer’s firmware is up to date. See Update the firmware on page 138.
61:04.1, 61:04.2 Update your printer's firmware. See Update the firmware on page 138.
61:08 Resend the job.
61:08.1 The job cannot be printed because it is password-protected.
61:08.2 The job cannot be printed because it contains errors. Resend the job from the Embedded Web
Server.
61:09 Resend the job.
63:10
●
Turn off the printer using the Power button at the front.
●
Turn off the power switch at the rear.
●
Disconnect the power cord.
●
Reconnect the power cord and turn on the printer.
●
Check that the network cable is correctly connected.
●
Ensure that the printer’s firmware is up to date. See Update the firmware on page 138.
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