Owners manual

Photo paper may be extremely sensitive to the basket or to anything else that it contacts soon after printing,
depending on the amount of ink used and the environmental conditions at the time of printing.
To reduce the risk of scuffs and scratches:
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Handle prints carefully.
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Catch your prints as they are cut from the roll and do not let them fall into the basket. Alternatively,
leave a sheet of paper in the basket so that freshly printed sheets do not make direct contact with the
basket.
Ink marks on the paper
This problem can occur for several different reasons.
Horizontal smears on the front of coated paper
If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the
printhead moves over the paper, the printhead may come into contact with the paper and smear the printed
image. This problem is normally seen only on cut sheets of paper (not on roll paper).
Whenever you notice this problem, cancel the printing job immediately. Press and also cancel the job
from your computer application. Soaked paper can damage the printhead.
Try the following suggestions to avoid this problem:
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel
and in your software. See View information about the paper on page 58.
2. Use a recommended paper type (see Order paper on page 142) and the correct print settings.
3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may affect
performance.
4. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper and HP Super Heavyweight
Plus Matte Paper.
5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer
to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated
Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper.
6. Try to increase the margins by relocating the image to the center of the page using your software
application.
ENWW Ink marks on the paper 165