HP DesignJet T900 and T1500 Printer Series User guide
© Copyright 2015 HP Development Company, L.P. 1 Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction .................................................................................................................................................. 1 Safety precautions ................................................................................................................................................. 2 HP Start-Up Kit ..................................................................................................................................................
Require account ID (T1500 series) ...................................................................................................................... 27 Set Windows driver preferences ......................................................................................................................... 28 4 Network configuration ................................................................................................................................. 29 Introduction ..............................
Paper presets ....................................................................................................................................................... 58 Printing paper info ............................................................................................................................................... 59 Move the paper ....................................................................................................................................................
12 Practical printing examples ...................................................................................................................... 102 Print from Adobe Acrobat ................................................................................................................................. 103 Print from Autodesk AutoCAD ........................................................................................................................... 105 Print from Adobe Photoshop ................
17 Troubleshooting paper issues ................................................................................................................... 144 The paper cannot be loaded successfully ......................................................................................................... 145 The paper type is not in the list ......................................................................................................................... 146 The printer printed on the wrong paper type ......
If you still have a problem ................................................................................................................................. 172 19 Troubleshooting ink cartridge and printhead issues ................................................................................... 174 Cannot insert an ink cartridge ........................................................................................................................... 175 Ink cartridge status messages ...................
Environmental specifications ............................................................................................................................ 197 Acoustic specifications ...................................................................................................................................... 197 Glossary ....................................................................................................................................................... 198 Index ....................
x ENWW
1 ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Mobile printing and Web Services ● Enable email printing ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any operations or procedures other than as described in this document, because doing so may result in death, serious personal injuries, or fire. Mains connection ● Use the power supply voltage specified on the label. Avoid overloading the printer’s electrical outlet with multiple devices. Doing so can cause a fire or an electric shock hazard. ● Ensure that the printer is well grounded.
● During a power failure ● The power cord or plug is damaged ● The printer has been dropped ● The printer is not operating normally HP Start-Up Kit The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation. Using this guide This guide can be downloaded from the HP Support Center (see HP Support Center on page 189). Introduction This chapter provides a brief introduction to the printer and its documentation for new users.
● Troubleshooting paper issues on page 144 ● Troubleshooting print-quality issues on page 155 ● Troubleshooting ink cartridge and printhead issues on page 174 ● Troubleshooting general printer issues on page 178 ● Front-panel error messages on page 184 Accessories, support and specifications These chapters, Supplies and accessories on page 141, HP Customer Care on page 188 and Printer specifications on page 193, contain reference information, including customer care, the printer specifications and
The printer’s main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in) wide.
The printer’s main components The following front and rear views of the printer illustrate the main components. Front view 6 1. Window 2. Printhead 3. Stacker 4. Front panel 5. Ink cartridges 6. Basket 7. Lower roll cover (T1500 series) 8.
Rear view ENWW 1. Power switch 2.
Communication ports 1. Gigabit Ethernet port, to connect to a network 2. Diagnostic LEDs, to be used by service engineers 3. Hi-Speed USB host port, intended for connecting a USB flash drive The front panel The front panel is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on.
1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be is displayed on the front panel's home printed. When a USB flash drive is inserted, a USB icon screen. 2. The front panel itself: a touch-sensitive screen with a graphical user interface. 3. Loudspeakers. 4. The Power key, with which you can turn the printer on or off. The key is illuminated when the printer is on. It flashes when the printer is in sleep mode.
Home screen dynamic icons The following items are displayed only on the home screen. ● Press to reach the information screen, where you can view information about printer status, change printer settings, or initiate actions such as loading paper or replacing ink supplies. ● ● ● To the right of the above button is a message showing the printer status or the most important current alert. Press Press to print a file from a USB flash drive. See Printing on page 64. to view and manage the job queue.
● Press for information about the printer. ● Press to view and change printer settings. Sleep mode Sleep mode puts the printer into a reduced power state after a period of inactivity, turning off the front-panel display to save energy. Printer features can be enabled from this mode, and the printer maintains network connectivity, waking up only as necessary.
NOTE: New versions of all printer software can be expected to appear from time to time. In some cases, when you receive your printer there may already be later versions available on HP's website of some of the software provided with it. Mobile printing and Web Services Mobile printing With HP Mobile Printing Solutions you can print straight from your smartphone or tablet in just a few simple steps wherever you are; using your mobile device OS or sending an email to your printer with a PDF attachment.
To turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds. However, if the printer has been off for 2 weeks or more, preparing the printhead could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery. See also Sleep mode on page 11 and Change the auto-off setting on page 41.
14 ◦ Print current information ◦ Print usage information ◦ Print event logs ◦ Print calibration status ◦ Print connectivity configuration ◦ Print all pages (prints all the above reports) Chapter 1 Introduction ENWW
2 ENWW Installing the software ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Uninstall the printer software (Mac OS X) 15
Connect the printer to your network The printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. The first time you connect it to a network, this process may take a few minutes. Once the printer has a working network configuration, you can check its network address from the front , then .
TIP: You are recommended to give a name to the printer. You can do this from the front panel or (more easily) from the Embedded Web Server. TIP: You will generally find it easier to use IPv4 unless you have a specific need to use IPv6. Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP Printing and Imaging devices have IPv6 enabled by default. For further information on IPv6, see http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf.
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP address may be the only successful option. 5. Follow the instructions on your screen to install the printer drivers and other HP software, such as the HP DesignJet Utility. Uninstall the printer software (Windows) 1. Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the setup.exe program in the root folder of the DVD. 2.
● If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list. ● If you cannot find your printer's name just click Continue and do setup manually in your System Preferences later on. Click Continue. 7. Continue following the instructions on the screen.. 8. When the HP Utility Setup Assistant has finished, you can remove the DVD from the DVD drive.
3 20 Setting up the printer ● Introduction ● Set up Web Services ● Web Services manual configuration ● Paper suitability options ● Turn nesting on and off (T1500 Series) ● Turn usage information on and off ● Turn e-mail notifications on and off ● Turn alerts on and off ● Control access to the printer ● Require account ID (T1500 series) ● Set Windows driver preferences Chapter 3 Setting up the printer ENWW
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Set up Web Services Your printer can connect to the Internet to benefit from various Web Services (see also Mobile printing and Web Services on page 12): ● Automatic firmware updates ● Use HP ePrint to print by email To set up your printer for Web Services, please follow these steps, explained in more detail below: 1. 2.
● Proxy > Proxy port: Enter the proxy port number, zero by default. ● Proxy > Proxy authentication: Enable or disable authentication. ● Proxy > Restore factory settings: Return to the initial default settings. If you have trouble with your Internet connection, see Cannot connect to the Internet on page 181. Configure firmware updates You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates.
Paper suitability options Paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
Select when to print a job in the queue on page 84 or Select when to print a job in the queue on page 88). Then: ● In the HP DesignJet Utility for Windows: from the Admin tab, select Printer settings > Job Management > Nest. ● In the HP Utility for Mac OS X: select Configuration > Printer Settings > Configure Printer Settings > Job Management > Nest. ● In the Embedded Web Server: select Setup > Printer settings > Job management > Nest.
● Send accounting files: On (the default is Off) ● Send accounting files to: a valid e-mail address ● Send accounting files every: choose a number of days (1–60) or a number of prints (1–500) You must also ensure that the e-mail server has been configured. To configure the e-mail server using the Embedded Web Server, select Setup > E-mail server, and fill in the following fields: ● SMTP server: the IP address of the outgoing mail server (SMTP) that will process all e-mail messages from the printer.
You can turn off alerts completely by unchecking the “Show monitor status in menu bar” box in the Notifications tab of the HP Printer Monitor preferences. If you leave that box checked but uncheck the “Notify me when alert appears” box (as below), the alerts will be available in the HP Printer Monitor, but will not pop up in the Dock screen.
● Enable or disable automatic downloading and/or installation of automatic firmware updates ● Restore an earlier firmware version ● Reset factory defaults NOTE: The administrator password can contain only characters that appear on the front panel's on-screen keyboard. If you set a new password with the Embedded Web Server, it will reject characters that do not appear in that limited character set.
The account ID can be set in the printer driver when sending the job. If the job is set "on hold for accounting" by the printer, you can introduce the account ID in the Embedded Web Server, HP DesignJet Utility, or HP Utility by going to the job queue and clicking the job that is on hold. A window with a text box is displayed and you can enter the account ID into it.
4 ENWW Network configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols 29
Introduction The printer provides a single RJ-45 connector port for a network connection using an unshielded, twistedpair network cable. The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000 Mbps, and to communicate using full- or half-duplex mode.
After the printer is configured with network settings, the configuration values are saved and maintained even after it is turned off and on again. Add the printer to your network system When the printer is configured for proper operation on your network, you can then add the printer on each computer that will send print jobs directly to it. To add the printer to your system configuration, you must use network printer installation software for your system.
● Print an IO Configuration page and check link settings. Item Description Port Config If the printer is properly linked, this item has one of the following values: ● 10BASE-T HALF: 10 Mbps, half-duplex ● 10BASE-T FULL: 10 Mbps, full-duplex ● 100TX-HALF: 100 Mbps, half-duplex ● 100TX-FULL: 100 Mbps, full-duplex ● 1000TX FULL If the printer is not properly linked, one of the following messages will appear: Auto Negotiation ● UNKNOWN: The printer is in an initialization state.
CAUTION: A factory-installed HP Jetdirect X.509 certificate will be saved over a cold reset to factory default values. However, a Certificate Authority (CA) certificate that has been installed by the user to validate a network authentication server will not be saved. See also The printer behaves strangely on page 180. Control network protocols The printer can simultaneously support multiple network communication protocols.
Menu item Sub-menu item Sub-menu item Values and Description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP (default): Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options.
Menu item Sub-menu item Sub-menu item Values and Description Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config. Precedence table, configured through the embedded Web server. Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. NOTE: This item will appear only if Manual configuration is a higher priority than DHCP in the Config.
Menu item Sub-menu item Proxy Server Sub-menu item Values and Description Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fullyqualified domain name. The name can be up to 255 octets.
Menu item Sub-menu item Sub-menu item Reset Security Values and Description Specify whether the current security settings on the print server will be saved or reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults. Link Speed The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server.
● ● ◦ FTP (File Transfer Protocol) ◦ WS Discovery (Microsoft Web Services) ◦ Embedded Web Server, HTTP (TCP port 80) ◦ Embedded Web Server, HTTPS (TCP port 443) ◦ IP Security (IPsec) Printing ◦ Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102) ◦ LPD printing (TCP port 515) ◦ IPP printing (TCP port 631) ◦ FTP printing (TCP ports 20, 21) ◦ WS Print (Microsoft Web Services) Security ◦ SNMP v3 ◦ SSL/TLS ◦ 802.
5 ENWW Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Change the auto-off setting ● Change the loudspeaker volume ● Change the front-panel display brightness ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Manage Printer
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then , then Setup > Front panel options > Language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the Power key to turn it on. When you see icons appear on the front panel, press and then .
You can see your printer's IP address on the front panel by pressing and then . You can also access the Embedded Web Server from the HP DesignJet Utility or HP Utility. If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 181.
Change the loudspeaker volume To change the volume of the printer's loudspeaker, go to the front panel and press , then , then Setup > Front panel options > Speaker volume, and select Off, Low, or High. Change the front-panel display brightness To change the brightness of the front-panel display, press , then , then Setup > Front panel options > Display brightness, and select a value you want. Press OK to set the value. The default brightness is set to 50.
NOTE: The domain name does not include the host name: it is not the fully qualified domain name, such as printer1.support.hp.com. ● Idle timeout: Specify the time that an idle connection is allowed to remain open when a remote computer is waiting for the printer. The default value is 280 seconds. If set to zero, the timeout is disabled and the connection is allowed to remain open indefinitely.
Alternatively, you can change the graphic language setting from the front panel. Press , then , then Setup > Printing preferences > Graphics language. Select the desired option. NOTE: If the graphic language is set from the Embedded Web Server, it overrides the front panel setting. Manage Printer security When you have set up Web Services, the printer is in unlock mode. In unlock mode, anyone who knows your printer's email address can print to your printer by just sending a file to it.
6 ENWW Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● The stacker ● The basket ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Change the retrieval time ● Turn the automatic cutter on and off ● Feed and cut the paper 45
General advice CAUTION: Before starting a paper loading process, ensure that you have enough room around the printer, both in front and behind. You need at least enough space behind the printer to open the basket fully. CAUTION: Ensure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation.
Load a roll onto the spindle 1. Open the roll cover. 2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: end. WARNING! ENWW Be sure to remove the black end first. Removing the blue end first could damage the black Do not insert your fingers into the spindle supports during the removal process.
3. The spindle has a stop at each end. The blue stop can move along the spindle and has a latch to lock it in place. Open the latch and remove the blue stop from the end of the spindle. 4. If there is already a roll or core on the spindle, remove it. 5. If the roll is long, rest it horizontally on a table and insert the spindle into it. TIP: 6. You may need two people to handle a large roll. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown.
7. Put the blue stop onto the open end of the spindle, and push it towards the end of the roll. 8. Ensure that the blue stop is pushed in as far as it goes; until both ends are against the stops, then close the latch. If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Supplies and accessories on page 141.
If the roll you have selected is already loaded, you have to wait while it is automatically unloaded. 2. In the T1500 series only, if you start to load roll 1 while roll 2 is already loaded, roll 2 is withdrawn to the standby position, so that it can be printed on again without reloading whenever required (and vice versa).
6. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. 7. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. 8. If the leading edge of the paper has a barcode, the printer reads and then cuts off the barcode, which falls into the basket. 9.
10. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info on page 59. 11. Close the roll cover when the front panel prompts you to do so. NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper cannot be loaded successfully on page 145.
2. You may need to open the roll cover. Load a single sheet 1. When using a T1500 series printer, ensure that both roll covers are closed. If a roll cover is opened while a sheet is loaded, the sheet is immediately unloaded. 2. At the front panel, press , then if it is not already highlighted, then the sheet icon, then Load > Load sheet. Alternatively, press 3. , then , then Paper > Paper load > Load sheet. If a roll is already loaded, you have to wait while it is automatically unloaded.
6. Align the left-hand edge of the sheet with the blue line on the left-hand side of the printer. 7. Push the sheet into the printer until it will not go any further. WARNING! Do not push your fingers inside the printer's paper path. 8. Guide the sheet into the printer until the printer beeps and starts pulling the paper. 9. The printer checks the alignment. 10. If the sheet is not correctly aligned, it is ejected, and you will have to try again.
1. Basket 2. Stacker pivoting cover 3. Stacker By default, the printer cuts the paper after every print job. The resulting printed sheet of paper is neatly stacked on top of the other printed sheets by the stacker. To empty the stacker, stand in front of the printer and pull the stack of printed sheets out of the stacker. The stacker cover may open during this process; make sure that it is closed after you have removed the sheets. Normally the return spring will close it automatically.
● If you send a job with manual mode selected, the job is put on hold, and other jobs can continue printing, until you select it for printing from the front panel (the front panel can guide you through this process) and open the stacker cover. ● If you put the printer into manual mode from the front panel, all jobs in the queue are put on hold for manual mode, and you can print them from the queue. When you exit manual mode, any jobs still in the queue return to their previous status.
In manual mode: ● You can print only one page at a time. You must start each page manually from the front panel. ● You print with the stacker cover open, and stand in front of the printer to check the print as it emerges and prevent marks on the print. ● With the stacker cover open, you have a better view of the print as it emerges, but the stacker cannot guarantee that the print will follow the correct paper path, so you must watch over it to prevent possible damage.
The basket The stacker is normally used to collect prints. If you decide not to use the stacker, you can send your prints to the basket. You may decide to use the basket if you do not want to cut paper between print jobs, or if the stacker is full. The basket can accept up to 10 A1 or D-sized sheets of bond paper. Larger prints should be removed from the basket immediately after printing. TIP: Ensure that you have routed all cables correctly, so that they do not interfere with paper falling into the basket.
There are two ways to assign a preset for a new paper type. ● Use one of the existing HP factory paper presets by selecting the closest category and type in the front panel or the printer driver. See The paper type is not in the list on page 146. NOTE: Colors may not be accurate. This method is not recommended for high-quality prints. ● Download the correct paper preset from: http://www.hp.com/go/T920/paperpresets or http://www.hp.com/go/T1500/paperpresets.
● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the printer ● Clean input and output platens ● Always keep the window of your printer closed NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 164.
If the cutter is turned off, it does not cut the paper between jobs, but continues to cut the paper on loading, unloading, switching between rolls, and switching between the stacker and the basket. TIP: To cut roll paper while the automatic cutter is disabled, see Feed and cut the paper on page 61. Feed and cut the paper If you go to the front panel and press , then , then Paper > Form feed and cut, the printer advances the paper and makes a straight cut across the front edge.
7 Working with two rolls (T1500 Series) The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
Here are some settings that may be used in typical situations. NOTE: The Type is and Source is settings are in the printer driver and the Embedded Web Server; the Roll switching policy is set in the front panel.
8 64 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility (T1500 series) ● Print from a computer using a printer driver ● Advanced print settings ● Print from iOS with AirPrint Chapter 8 Printing ENWW
Introduction There are various different ways in which you can choose to print, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 65. ● Print a file that is already in the job queue. See Reprint a job from the queue on page 85.
● Paper output allows you to direct output to the stacker (the default) or the basket ● Collate allows you to turn collation on or off ● Page order: allows you to choose first page on top, or last page on top ● Rotation allows you to rotate the print by any multiple of 90°, or you can choose Automatic, which rotates the print automatically if that will save paper. ● Printer margins allows you to change the default printer margins.
Press the Add files button to choose the files from your computer that you want to print. The files must be in one of the following formats: ● HP-GL/2 ● RTL ● TIFF ● JPEG ● PDF (PostScript printers only) ● PostScript (PostScript printers only) NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully.
Print from a computer using a printer driver This is the traditional way of printing from a computer. The correct printer driver must be installed on the computer (see Installing the software on page 15), and the computer must be connected to the printer by network. When the printer driver has been installed and the computer is connected to the printer, you can print from a software application by using the application's own Print command and selecting the correct printer.
● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If you select Standard Options, you will see a simple slider with which you can select speed or quality. If you select Custom Options, you will see the more specific options described above. ● In the Mac OS X Print dialog: go to the Paper/Quality panel and look at the Quality Options section. If you select Standard quality options, you will see a simple slider with which you can select speed or quality.
3. Enter the name and dimensions of your new paper size. 4. Press OK. The new paper size is automatically selected. A custom paper size created in this way has the following characteristics: ● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off. ● The paper size is local to the printer queue. It will not be seen from other printer queues in the same computer. ● In Domain server networks, the paper size is local to the computer.
NOTE: If your application offers no Page Setup dialog, please use the Print dialog. 2. Select Paper Size > Manage Custom Sizes. Use the Embedded Web Server (T1500 series only) 1. Go to the Submit Job page. 2. Select Advanced settings > Paper > Page size > Custom. Select margins options By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (increased to 17 mm at the foot of cut-sheet paper). However, you can change this behavior in several ways.
NOTE: These are the default Paper Type selections. Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
● Off: where the lines cross, only the color of the top line is printed. This is the default setting. ● On: where the lines cross, the colors of the two lines merge. To turn merge on, go to the front panel and press , then , then Setup > Printing preferences > HP-GL/2 options > Merge. You can set the merge option from your software in some applications. Settings in your software override the front-panel settings.
● ● On the Embedded Web Server's Submit Job page (T1500 series): select Basic settings > Print quality > Custom. Set Quality level to Fast, and Economode to On. Using the front panel: press , then , then Setup > Printing preferences > Print quality > Economode. NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front panel.
● In the driver dialog (Mac OS X Print dialog): select custom instead of standard print-quality options, then check the More Passes box. ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom. Set Quality level to Best, and More passes to Yes. NOTE: The More Passes option results in slower printing, but it does not increase the amount of ink used.
Print with crop lines (T1500 series) Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines with individual jobs in the following ways: ● In the Windows driver dialog: select the Layout/Output tab, then Crop lines. ● In the Mac OS X Print dialog: select the Finishing panel, then Crop lines. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Enable crop lines > Yes.
1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is turned on. See Turn nesting on and off (T1500 Series) on page 23.
● ◦ HP-GL/2, RTL, TIFF, JPEG ◦ PostScript, PDF JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages in some cases. How long does the printer wait for another file? So that the printer can make the best nest possible, it waits after a file has been received to check whether a subsequent page will nest with it or with pages already in the queue. This waiting period is the nest wait time; the factory default nest wait time is 2 minutes.
Unattended printing/overnight printing (T1500 series) The printer is well suited to long, unattended print jobs, having multiple rolls plus robust and consistent image quality. Here are some recommendations to help you deal with a long queue of printing jobs. ● Empty the stacker. ● If feasible, use brand-new long rolls of paper.
● Ensure that Airprint is enabled: go to the printer’s front panel and press , then , then Setup > Connectivity > AirPrint connectivity > AirPrint. ● Your AirPrint device must be in the same segment of the same local network as the printer. When using Wi-Fi, the Wi-Fi network must be bridged to the wired network used by the printer (as is the case with most home or small-office routers).
9 Mobile printing Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Automatic firmware updates on page 138) ● Print on HP Printers from almost anywhere ● Print on HP Printers from almost any device, including smartphones, tablets, and laptops See http://www.hp.com/go/designjeteprinters for more detailed information.
Print by email (HP ePrint) If you can email it, you can print it. Simply attach a PDF or other print-ready file to an email message, and send it to your printer’s dedicated address. In this way, you can print from anywhere with an Internet connection, without needing any printer driver. There are a few limitations that you should bear in mind: ● The attached files to be printed must be in PDF, JPEG, or TIFF formats. ● The maximum file size is 10 MB, but your email server may have a lower limit.
10 Job queue management (T920 PS, T930, T930 PS and T1500 Series) ENWW ● Introduction ● The job queue in the front panel (T920 PS and T1500 series) ● The job queue in the Embedded Web Server or HP Utility (T1500 series) 83
Introduction The job queue management options described in this chapter are available for the following printers. ● T1500 series: all options in this chapter ● T920 PS: front panel options only ● T920: very limited job queue management If you have the DesignJet T920, you can press on the front panel to see the last job printed and any pending jobs from a USB flash drive or the Embedded Web Server. You can reprint the last job or cancel pending jobs.
● When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints. ● When Immediately is selected, the printer prints the page as it is processed. This is the quickest setting, but the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color.
Delete all jobs To delete all jobs in a queue, press the Delete icon at the top right of the job queue screen, and then press OK. NOTE: If an administrator password has been set, it will be required. Turn off the job queue To turn off the job queue, press 86 , then , then Setup > Job management > Queue > Off.
The job queue in the Embedded Web Server or HP Utility (T1500 series) The HP Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP Utility. To see the queue in the Embedded Web Server, select Job Center from the HP Utility. Job queue page By default, access to the job queue is open to all users.
Job preview The printer generates a JPEG file for each incoming job, which can be displayed as a preview of the job. Job preview is available once the job is processed. NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems. To reach the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page.
In the same way, you can delete a job that has not been printed yet. If the job is currently being printed (its status is printing), you can select Cancel and then Delete. Reprint or copy a job in the queue To reprint or make extra copies of any job in the queue, select the job in the Embedded Web Server and click the Reprint icon, then specify the number of copies you want. The job will be moved to the top of the queue.
● Printing ● Drying ● Cutting paper ● Ejecting page ● Canceling: The job is being canceled, but will remain in the printer job queue ● Deleting: The job is being deleted from the printer ● Printed ● Canceled: The job has been canceled by the printer ● Canceled by user ● Empty job: The job does not contain anything to print Reactivate a job on hold When the printer puts a job on hold you receive an alert, see Alerts on page 183, which explains why the job is on hold.
11 Color management ENWW ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server (T1500 series) ● Color management from the front panel 91
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP DesignJet printers. How colors are represented All devices that display color use a color model to represent color in numerical terms.
You can check the color calibration status of the currently loaded paper from the front panel at any time: press , then , then Image quality maintenance > Calibration status. The status may be one of the following: ● Recommended: the paper has not been calibrated. NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended.
Color management from printer drivers Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you print an image, you see very similar colors as when you view the same image on your monitor.
NOTE: This option is available only when printing an HP-GL/2, PostScript or PDF job. Accuracy is guaranteed only when printing on plain, coated, or heavyweight coated paper. ● In the Windows HP-GL/2 or PostScript driver dialog: select the Color tab, then Printer Managed Colors, then select Printer Emulation from the Source Profile list. You can then select from the Emulated Printer list. ● In the Mac OS X Print dialog: select the Color Options panel, then select from the Printer Emulation list.
● In your application program: many programs provide this option. ● In the Windows driver dialog: go to the Color tab and look at the Color Options section. Select Print in Grayscale. You can also select Print in pure black and white if you want only black and white, without gray shades. ● In the Mac OS X Print dialog: go to the Color Options panel and select Grayscale from the Mode dropdown list. You can also select Pure Black and White if you want only black and white, without gray shades.
HP Professional PANTONE Emulation When you use a named PANTONE color in an image, your application will normally send to the printer a CMYK or RGB approximation to that color. But the application does not take the printer or the paper type into account, it merely produces a generic approximation of the PANTONE color, which will look different on different printers and on different papers.
98 ● PSO Uncoated ISO12647-ECI is based on the characterization data set FOGRA47L.txt, applicable to the following reference printing condition according to the international standards ISO 12647- 2:2004 and ISO 12647-2:2004/Amd 1:2007: commercial and specialty offset, paper type 4, uncoated white paper, positive plates, tone value increase curves C (CMY) and D (K), white backing. ● PSO LWC Improved-ECI is based on the characterization data set FOGRA45L.
NOTE: These options have no effect if the application is defining its own CMYK space, known as calibrated CMYK or CIEBasedDEFG in PostScript terminology. RGB color emulation Your printer is provided with the following color profiles: ● None (Native): no emulation, for use when the color conversion is done by the application or operating system, and therefore the data arrive at the printer already color-managed. ● sRGB IEC61966-2.1 emulates the characteristics of the average PC monitor.
Rendering intent Rendering intent is one of the settings used when doing a color transformation. As you probably know, some of the colors you want to print may not be reproducible by the printer. The rendering intent allows you to select one of four different ways of handling these so-called out-of-gamut colors. ● Saturation (graphics): best used for presentation graphics, charts or images made up of bright, saturated colors.
T1500 PS options (with PostScript or PDF jobs) ENWW ● Select CMYK source profile: you can choose from a selection of CMYK source profiles recognized by the printer. Default: US Coated SWOP v2. ● Select rendering intent: you can select the rendering intent. Default: Perceptual. ● Black point compensation: you can turn black point compensation on or off. Default: On. ● HP Professional PANTONE Emulation: you can turn HP Professional PANTONE Emulation on or off. Default: On.
12 Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD ● Print from Adobe Photoshop ● Print and scale from Microsoft Office 102 Chapter 12 Practical printing examples ENWW
Print from Adobe Acrobat 1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears there. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the document size.
3. Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button.
5. Select the Layout/Output tab, and then Autorotate. 6. Click OK, and check that the print preview in the Print dialog box seems correct. Print from Autodesk AutoCAD 1. ENWW The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model.
2. Click the Plot icon at the top of the window. 3. The Plot window opens. You can see further options by pressing the circular button in the lower right corner of the window.
ENWW 4. Press the Properties button. 5. Select the Device and Document Settings tab, and press the Custom Properties button.
6. In the Paper/Quality tab, select the paper type that you intend to use, and the print quality (your own choice between high speed and high quality). 7. Press the Margins/Layout button for additional layout options.
8. If you intend to print on roll paper, you must decide where the printer should cut the paper. In the Layout/Output tab, check or uncheck the Disable automatic cutter option, and check the Autorotate option, which can help to avoid wasting paper. 9. Press the OK button and save your configuration changes to a PC3 file. Using printer emulation Printer emulation can be requested by selecting Advanced settings > Color > Color management > Printer Managed Colors > Printer emulation.
110 Chapter 12 Practical printing examples ENWW
2. Choose from the available document sizes. If you do not find the size that you intend to use, press the Custom button. Enter the width, the length, and the name of your custom size. Press the Save and OK buttons.
3. You may wish to change the default paper source, paper type, and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2010.
Using PowerPoint ENWW 1. Select the File tab, then Print, and select the name of your printer. 2. Select Printer Properties > Layout/Output > Fit to to scale the document to a particular size.
3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. Select File > Page Setup > Print.
ENWW 2. Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want.
4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use printer settings. 5. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. Select the Page Layout tab, then Size, and choose the paper size you want.
2. ENWW Select the File tab, then Print, and select the name of your printer.
3. Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. 4. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Excel.
13 Retrieving printer usage information ENWW ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email 119
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 120. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check usage statistics for a job on page 120. If the HP Utility is not available, see Access the HP Utility on page 40. ● Request accounting data by email.
NOTE: The accuracy of the usage statistics is not guaranteed. Accounting statistics with the HP Utility (T1500 series) 1. Access the HP Utility, see Access the HP Utility on page 40. 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, open the Embedded Web Server and click the Accounting link. Under Mac OS X, select Job Accounting and click the Look Up button. Accounting statistics with the Embedded Web Server 1.
13. Set Send accounting files to to the email address (or addresses) to which you want the accounting information sent. This may be an address that you have created specifically to receive automatically generated messages from the printer. 14. Set Send accounting files every to the frequency with which you want the information sent, choosing a specific number of days or prints. 15.
14 Handling ink cartridges and printhead ENWW ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● Safe mode ● About the printhead ● Check the printhead status ● Remove the printhead ● Insert the printhead ● Storage of anonymous usage information 123
About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Supplies and accessories on page 141. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 198). Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of your ink cartridges, press on the front panel, then .
2. Open the ink cartridge cover on the left- or right-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. ENWW Before removing the cartridge from its wrapping, shake it vigorously.
2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot: photo black, gray, and matte black on the left; cyan, magenta, and yellow on the right. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted.
5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted. Although it is possible to use non-HP ink cartridges, this choice has several serious disadvantages. It may not be possible to determine with enough accuracy the ink level or status of used, refilled, or counterfeit ink cartridges. Any service or repair required as a result is not covered under the warranty.
● Colors ● Product name ● Product number ● Serial number ● Status, see Front-panel error messages on page 184 ● Volume of ink it has used ● Warranty status You can also get some of this information from the HP Utility. For an explanation of the printhead status messages, see Printhead status messages on page 177. If the warranty status is See warranty note, this indicates that expired ink is being used. If the warranty status is Out of warranty, this indicates that non-HP ink is being used.
2. The front panel asks you to open the window. 3. The carriage moves automatically to the left side of the printer. CAUTION: If the carriage is left in the removal position for more than three minutes without inserting or removing the printhead, it tries to move back to its normal position in the right-hand end. 4. ENWW Raise the blue printhead cover.
5. Pull the blue cover back towards you, raising the black piece to which it is attached. 6. Leave the black piece approximately vertical.
7. Grasp the printhead by the blue pieces on each side. 8. Lift the printhead out of the carriage. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. In this case, you should replace the ink cartridge before inserting the new printhead. You can use the old cartridge later if it still contains some ink. 1. ENWW Remove the orange protective caps by pulling them down.
2. Insert the new printhead. CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. 3. Check that the printhead is correctly aligned with its ink connectors.
4. ENWW Lower the black piece over the printhead.
5. Close the blue cover and make sure that it is properly closed. When the printhead has been inserted correctly and is accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 6. Close the window. 7. The front-panel display confirms that the printhead is correctly inserted. The printer starts checking and preparing the printhead.
Storage of anonymous usage information Each ink cartridge contains a memory chip that assists in the operation of the printer.
15 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure File Erase ● Disk Wipe 136 Chapter 15 Maintaining the printer ENWW
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage. When reconnecting the power cable, remember to route the cable tidily along the back gutter.
● A firmware update package can be large; you may want to consider whether there are any implications for your network or Internet connection. ● A firmware update is downloaded in the background: the printer can be printing at the same time. However, it cannot be installed in the background: printing must stop. Manual firmware updates Manual firmware updates can be performed in the following ways: ● Using the Embedded Web Server, select the Setup tab and then Maintenance > Firmware update.
When you see the message, you should contact HP Support (see Contact HP Support on page 191) and request the maintenance kit. The kits are installed by service engineers only. Secure File Erase The printer's hard disk is used as a temporary storage area for print jobs. Secure File Erase can erase your temporary files from the hard disk to protect them from unauthorized access.
16 Supplies and accessories ENWW ● How to order supplies and accessories ● Introduction to the accessories 141
How to order supplies and accessories There are two alternative ways to order supplies or accessories: ● Visit http://www.hp.com, select your printer and click on the accessories button. ● Contact HP Support (see Contact HP Support on page 191), and check that what you want is available in your area. The rest of this chapter lists the available supplies and accessories, and their part numbers, at the time of writing. Order ink supplies The following ink supplies can be ordered for your printer.
Order accessories The following accessories can be ordered for your printer. Name Product number HP DesignJet PostScript®/Pdf Upgrade Kit C0C66A HP DesignJet 3-in Spindle Adaptor Kit CN538A HP DesignJet 36-in Spindle L4R66A HP HD Pro 42-in scanner G6H51B HP SD Pro 44-in scanner G6H50B Introduction to the accessories PostScript Upgrade The PostScript Upgrade enables a T920 or T1500 to print the same file types that a T920 PS or T1500 PS can print, including PDF and PostScript files.
17 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the list ● The printer printed on the wrong paper type ● An “on hold for paper” message ● The paper has jammed in the print platen ● The paper has jammed in the stacker ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The print remains in the printer after printing has completed ● The cutter does not cut well ● The roll is loose o
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● The paper may be crumpled, or warped, or may have irregular edges. Unsuccessful roll load ● If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.
Front-panel message Suggested action Close the roll cover when the paper load is finished Close the roll cover when the paper load is finished. Paper not detected During the paper load process the printer did not detect any paper. Ensure the paper is inserted fully and is not transparent. Roll cover closed during paper load process Do not close the roll cover until you are prompted to do so by the front panel.
Black ink is easily removed when touched This happens when your paper is incompatible with matte black ink. To use an optimized ink combination, select paper type Photo Paper > Photo Gloss Paper. After printing, the paper has wrinkles or there is too much ink Reduce the quantity of ink, or use thicker paper.
When is a job put on hold for paper? If the paper mismatch action is set to Put job on hold (see Paper mismatch action on page 23), a job is put on hold for paper in the following cases: ● The paper type that has been selected by the user is not currently loaded on the specified roll—or on either of the rolls, if no roll has been specified.
The paper has jammed in the print platen When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display, and a system error 81:01 or 86:01. ENWW 1. Open the window. 2. Move the carriage manually to the left side of the printer, if feasible. 3. Go to the paper path.
4. Cut the paper with a pair of scissors. 5. Open the roll cover.
ENWW 6. Manually rewind paper onto the roll. 7. If the leading edge of the paper is ragged, trim it carefully with scissors.
8. Remove the paper left in the printer. 9. Make sure you have removed every fragment of paper.
10. Close the window and the roll cover. 11. Restart the printer by holding down the power button for a few seconds, or by turning the power switch at the rear off and then on. 12. Reload the roll, or load a new sheet see Paper handling on page 45. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
The print remains in the printer after printing has completed The printer holds the paper to allow the print to dry after printing, see Change the drying time on page 60. If a sheet of paper is only partially ejected after the drying time, gently pull it out of the printer. The cutter does not cut well By default, the printer is set to cut the paper automatically after each job. If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any obstacles.
18 Troubleshooting print-quality issues ENWW ● General advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink mark
● Some objects are missing from the printed image ● A PDF file is clipped or objects are missing ● The Image Diagnostics Print ● If you still have a problem 156 Chapter 18 Troubleshooting print-quality issues ENWW
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 142.
Recalibrate the paper advance Accurate paper advance is important to image quality because it is part of controlling the proper placement of dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark bands appear in the print and image grain may increase. The printer is calibrated to advance correctly with all the papers appearing in the front panel.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 58. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 64). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you have set the Print Quality slider to Speed, try setting it to Quality.
Features. If you change this option, you may wish to reprint your job at this point in case the problem has been solved. 4. If lines are too thin or missing, print the Image Diagnostics Print. See The Image Diagnostics Print on page 170. 5. If the problem remains, go to the front panel and press , then , then Image quality maintenance > Calibration status to see the printhead alignment status. If the status is PENDING, you should align the printhead. See Align the printhead on page 176.
● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printhead by removing and then reinserting it. See Remove the printhead on page 128 and Insert the printhead on page 131. 2. Align the printhead. See Align the printhead on page 176. Lines are discontinuous If your lines are broken in the following way: 1. Check that you are using appropriate print-quality settings. See Printing on page 64. 2.
1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 197. 2. Check that the paper type selected in the front panel is the same as the paper type you are using. See View information about the paper on page 58. 3. Try changing to a heavier paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 4.
3. Check that you are using appropriate print-quality settings (see Printing on page 64). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you have set the Print Quality slider to Speed, try setting it to Quality. If you change the print-quality settings, you may wish to reprint your job at this point in case the problem has been solved. 4.
Photo paper may be extremely sensitive to the basket or to anything else that it contacts soon after printing, depending on the amount of ink used and the environmental conditions at the time of printing. To reduce the risk of scuffs and scratches: ● Handle prints carefully. ● Catch your prints as they are cut from the roll and do not let them fall into the basket. Alternatively, leave a sheet of paper in the basket so that freshly printed sheets do not make direct contact with the basket.
Ink marks on the back of the paper This can happen after a lot of borderless printing, especially with non-standard paper sizes. Ink residues on the platen are likely to mark the back of the paper. Clean the platen with a soft cloth. Clean each rib separately without touching the foam between the ribs. Black ink comes off when you touch the print This problem may be caused by printing with matte black ink on photo paper.
1. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 170. 2. Consider printing with roll paper. 3. Consider using larger margins around your image. Vertical lines of different colors If your print has vertical bands of different colors along it: 1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated Paper and HP Super Heavyweight Paper. See Order paper on page 142. 2.
4. If you are using Application Color Management, check that the color profile you are using corresponds to the selected paper type and print-quality settings. If you have doubts about which color settings to use, see Color management on page 91. 5. If the problem consists of color differences between your print and your monitor, please follow the instructions in the “How to calibrate your monitor” section of the HP Color Center.
printable area = paper size – margins ● Check what your software understands to be the printable area (which it may call "printing area" or "imageable area"). For example, some software applications assume standard printable areas that are larger than those used in this printer. ● If you have defined a custom page size with very narrow margins, the printer may impose its own minimal margins, clipping your image slightly.
● Reduce the resolution of bitmap images in your application software. ● Select a lower print quality in order to reduce the resolution of the printed image. NOTE: If you are working under Mac OS X, not all of these options are available. These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job. Therefore, they should be cancelled if they do not help to solve the problem.
First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, you should clean the printhead, selecting the relevant color group.
And here is an example of the same printhead in a bad state: Corrective action 1. Clean the printhead if necessary (see Clean the printhead on page 176). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printhead again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printhead manually (see Clean the printhead on page 176).
ENWW ● Try using a higher print-quality option. See Printing on page 64. ● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/T920/drivers or http://www.hp.com/go/T1500/drivers. ● If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with the RIP.
19 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or replacing the printhead ● Clean the printhead ● Align the printhead ● Printhead status messages 174 Chapter 19 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label rightside up and readable. CAUTION: Never clean inside the ink cartridge slots.
2. Clean the electrical connections on the backside of the printhead with a lint-free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 3. Reinsert the printhead, see Insert the printhead on page 131. 4. Check the front-panel display message.
4. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. 5. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead and try again.
20 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● The printer behaves strangely ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Mobile printing troubleshooting ● Automatic file system check ● Alerts 178 Chapter 20 Troubleshooting general printer issues ENWW
The printer will not start If the printer will not start, you are recommended to replace the firmware, in the following way. 1. Go to the HP Support Center (see HP Support Center on page 189) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off. Connect the USB flash drive to the Hi-Speed USB host port in the front panel, then turn the printer on. 4.
● If you selected manual mode for the job, you must open the job queue, select the job, and print it in manual mode. ● You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely or even stop working.
● Ensure that you have selected the correct printer in your application, see Printing on page 64. ● Ensure that the printer works correctly when printing from other applications. ● Remember that very large prints may take some time to receive, process and print. ● If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer.
NOTE: The results printed out are from the last run of the Connectivity wizard, so you must already have run the Connectivity wizard in order to get any results. The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual tests. From the front panel, press , then , then Connectivity > Diagnostics & troubleshooting. The following options are available. ● All tests ● Network connectivity test: Check the printer's connection to the local area network.
NOTE: When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. However, it can take up to 40 under some conditions, for example, when the printer has not been used for a long period of time and requires more time to prepare the printhead. Alerts Your printer can communicate two types of alerts: ● Errors: Mainly alerting you to the fact that the printer is unable to work normally.
21 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, first try restarting the printer. If the problem remains, contact HP Support; see Contact HP Support on page 191.
Table 21-1 Text messages (continued) Message Recommendation Replace incorrect [color] cartridge Replace the cartridge. Check the supported ink cartridges and see Handling ink cartridges and printhead on page 123. Reseat [color] cartridge Remove and reinsert the same cartridge. See Handling ink cartridges and printhead on page 123. Table 21-2 Numerical error codes ENWW Error code Recommendation 05.5:10 Update the printer's BIOS. 08:04 Restart the printer.
Table 21-2 Numerical error codes (continued) Error code Recommendation 63:20 A potential problem has been detected in the network interface. ● Turn off the printer using the Power button at the front. ● Turn off the power switch at the rear. ● Disconnect the power cord. ● Reconnect the power cord and turn on the printer. ● Send the same job to the printer again. ● Ensure that the printer’s firmware is up to date. See Update the firmware on page 138. 71.03, 71.08 Out of memory.
Using a USB flash drive 1. Create an empty file named pdipu_enable.log in a USB flash drive. 2. Insert the USB flash drive into the Hi-Speed USB host port in the front panel. The log will be automatically copied into the drive. Using the Embedded Web Server 1. In your Web browser, go to http://printer IP address/hp/device/webAccess/log.html. 2. The Embedded Web Server will send you a file called log.tar.gz containing the system error log.
22 HP Customer Care ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 188 Chapter 22 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.
HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative responsetime options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices.
Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component. ● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact HP. ● Available for most HP products currently under warranty or contract. ● Available in most countries. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair.
You can also get chat assistance on your smartphone by using the HP Support Center Mobile App: http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html? app=tcm:245-1163163&platform=tcm:245-1163164. Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/ country/us/en/wwcontact_us.html.
23 Printer specifications ENWW ● Functional specifications ● Mobile printing specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications 193
Functional specifications Table 23-1 HP 727 ink supplies Printhead One printhead, with doubled nozzles for matte black Ink cartridges Cartridges containing 40 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Table 23-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 914 mm (36 in) Roll length 91 m (300 ft) Roll diameter 140 mm (5.51 in) Roll weight 11.9 kg (26.
Table 23-3 Printing resolutions (continued) Print quality Maximum detail Graphic language Rendering resolution (ppi) Printing resolution (dpi) Fast (plain, coated, natural tracing paper) Off HP-GL/2 600 × 600 600 × 1200 HP PCL3GUI, PostScript 300 × 300 600 × 1200 any 300 × 300 600 × 1200 Economode Off * For a list of supported papers, see Order paper on page 142. Table 23-4 Margins Top, right and left margins 5 mm (0.2 in) Bottom margin (trailing edge) 5 mm (0.2 in) (roll) 22 mm (0.
Mobile printing specifications Table 23-7 Mobile printing Mobile printing Yes, directly from both iOS with AirPrint and Android with HP Print Service Plugin Mobile devices supported by HP Mobile printing Smartphones and tablets Supported operating systems iOS, Android, Windows OS Versions iOS from 7.0 and Android from 4.
Memory specifications Table 23-10 Memory specifications HP DesignJet Physical DRAM Dedicated file-processing memory Hard disk T920 series 1 GB 64 GB 320 GB T1500 series 1 GB 128 GB 320 GB Power specifications Table 23-11 Printer power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50–60 Hz Current < 4.
Glossary AirPrint A technology used by iPod, iPhone, iPad, and (optionally) Mac OS X 10.7 onwards, which allows immediate printing to a printer in the same network without the need for a printer-specific driver. AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP DesignJet printers no longer support AppleTalk.
Fast Ethernet An Ethernet network capable of transferring data at up to 100,000,000 bits/second. Fast Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices. Firmware Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated). Gamut The range of colors and density values reproducible on an output device, such as a printer or monitor.
Network A network is a set of connections that pass data between computers and devices. Every device is able to communicate with every other device in the same network. This allows data to be moved between computers and devices, and allows devices such as printers to be shared between many computers. Nozzle One of many tiny holes in a printhead through which ink is deposited onto the paper.
Index A access control 26 accessories order 143 account ID [T1500] requiring 27 accounting 120 accounting data by email 121 acoustic specifications 197 Acrobat, print from 103 alerts errors 183 turn on and off 25 warnings 183 auto-off 41 AutoCAD, print from 105 B banding problems 158 basket 58 output problems 153 black and white 95 black point compensation 100 blurred lines 162 brightness in front panel 42 C calibration color 92 cannot load paper 145 clean the platen 166 clean the printer 137 clipped at bo
align printhead 176 allow EWS 181 auto-off 41 black point compensation 101 calibrate color 93 calibrate paper advance 158 calibration status 93 clean printhead 176 CMYK source profile 101 color/grayscale 100 connectivity wizard 21, 181 cutter 60 display brightness 42 drying time 60 economode 74 emulate printer 100 enable crop lines 76 form feed and cut 61 Internet connectivity 21 language 40 maximum detail 74 merge 73 modify configuration 43 move paper 59 nest options 24 PANTONE emulation 101 paper mismatch
N nesting [T1500] 76 turn on and off 23 network configuration 29 Network settings 42 network troubleshooting 31 networks link speed 37 protocols 33 security settings 36 O on hold for paper enable/disable 148 message 147 order accessories 143 ink cartridges 142 paper 142 printhead 142 overlapping lines 72 overnight printing [T1500] 79 P page size 69 PANTONE emulation 97 paper advance 61 calibrate the paper advance 158 cannot load 145 displaying information 59 download presets 58 economical use of 76 feed and
spindle load 47 unload 52 roll protection [T1500] 78 roll switching options [T1500] S safe mode 127 safety precautions 2 scale a print 72 scratched prints 164 scuffed prints 164 secure file erase 140 security 26 network settings 36 sheet paper load 53 sleep mode 11 sleep mode wait time 41 slow printing 180 software 11 software update 139 specifications acoustic 197 email printing 196 environmental 197 functional 194 graphic languages 195 hard disk 197 ink supplies 194 margins 195 mechanical accuracy 195 mem
