Service manual

Troubleshooting
3–4 V Series Service Manual
TROUBLESHOOTING THE V SERIES ELECTRONIC LOCK
This table summarizes the possible causes for certain lock problems
based on visible and audible signals (LEDs, sounder, and whether access
is granted or denied). The causes of failure are listed in the order of
likelihood. (The most likely cause is first, and so forth.)
Another helpful tool to use when troubleshooting the V Series
Electronic Lock and the V Series Controller is the lock’s history of
events. Appendix B lists the types of events recorded in the history and
their meaning. For information about retrieving, viewing, and printing
history records, see the IPS User Manual or the Handheld Terminal
User Manual.
LEDs Sounder Access Possible causes include… You should…
Green Granted Condition is normal for a valid
token.
1 long
tone
Denied Token reader cannot read the
token correctly.
Use the token at a moderate speed.
1 short
tone
Denied a. Card was used, but not
removed soon enough.
a. Try using the card again.
b. Variable card format error
occurred.
b. Check the variable card format.
Red 2 short
tones
Denied a. Token number is invalid. a. Check the access privileges.
b. Time zone is invalid. b. Check the access privileges.
c. Card is damaged. c. Re-encode the operating card. It may be
possible to re-encode a damaged card. If not,
issue a new operating card.
d. Lock has not been
programmed.
d. Program the lock.
e. Facility code is invalid. e. Program the correct facility code in the lock.
f. Token has expired. f. Re-program the lock with a valid expiration
date.
g. Lock may be in a lock down
mode.
g. Check to see if a door lock mode is active by
using the handheld terminal to review the
door mode. If desired, set the door mode to
TZ Control.
Red &
green
2 short
tones
Denied Token does not have the deadbolt
override privilege.
Either program the token to have the deadbolt
override privilege, or instruct the user that his
or her token cannot access the lock when the
deadbolt is thrown.