Owner Manual

Troubleshooting Operations
Symptom Possible Cause(s) Possible Solution(s)
WATER
Water is not clean For all water clarity problems, see page 26.
High water consumption Very high evaporation due to air valves
being open
Shut off air valves and refill as necessary
Low water stream from the jets Running in FILTER mode - slow speed Select high speed jets
Blocked wall suctions or skimmer Clean wall suction/skimmer.
Dirty filter Clean filter and replace
Jets are closed Open jets
Gate valves closed Open gate valves
No water stream from the jets Pump has airlock Remove airlock by priming spa (page 15)
Jets are closed Open jets
Power switched off, system off Reset power
Pump is defective Contact customer service
Pump fluctuations Low water. Check level on skimmer flap
Water leakage from below spa Check the connections and drain hoses Tighten loose connections.
WATER PRESSURE
Jets surge on and off Water level is too low Add water to normal level
Jets are weaker than normal or
do not work at all
Jet valves are partially or fully closed Open jet valves
Filter cartridge is dirty See Cleaning the Filter
Air is trapped in the pump Remove airlock by priming spa (page 15)
The suction fittings are blocked Remove any debris that may be blocking
the suction fittings
Gate valve is closed Open gate valves. Note: Never operate spa
with the gate valves closed!
AIR AND JETS
No airstream from the jets Air control not open Open the control
Jet spout opening not fixed properly Check jet spout openings
Jet spout opening missing Check jets and replace as necessary
LIGHT(S)
Standard spa light doesn’t
work
Light bulb has burned out Replace light bulb
Lighting system is defective Contact customer service
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