User's Guide

OPERATING THE C7000
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Care@Home™ C7000 User Guide
3.5. Vocal Reminders
You can configure the C7000 to remind the resident of activities. The C7000 makes an
announcement, and the RESET button flashes orange. Reminders include taking medication,
appointments, and testing emergency pendants. Refer to ESUG05074 Care@Home CMS Reference
Manual. Vocal reminders can be enabled or disabled for multiple C7000s using Care@Home CareView.
Refer to ESUGSC181 CareView User Guide.
3.6. Speakerphone
The C7000 can be configured to function as a speakerphone for incoming calls.
When the C7000 rings, the resident can:
 Press the EMERGENCY button to initiate a full-duplex conversation
 End the call by pressing the EMERGENCY button again
C7000 only works as a speakerphone when connected to AC power. The monitoring station can
disable the speakerphone.
3.7. Emergency Conversation Flow with the C7000
The C7000 supports the following types of conversation flow:
 Half-Duplex: only one party can speak at a time. In this mode, keypad control is supported.
Refer to 3.6.1 Half-Duplex Conversation Flow on page 12.
 Full-Duplex: both parties can hear and speak at the same time. The call center operator can
use telephone keypad numbers 1 or 3 (or as otherwise configured) to switch to half-duplex.
NOTE: To configure the keypad assignments, or the conversation mode
parameter, refer to the ESUG05074 Care@Home CMS Reference Manual.
Conversation mode can also be configured for multiple C7000s using
Care@Home™ CareView, Refer to ESUGSC181 CareView User Guide.
3.7.1 Half-Duplex Conversation Flow
When a resident presses the EMERGENCY button on their C7000, the C7000 connects to the call
center. A call center operator responds, speaking first. The operator manages the half-duplex
conversation flow, using the telephone keypad or monitoring center software.