EverGuard-Care™ PERS System – Control Panel ES6502HC Installation, Operation and User Guide ESUG05026 Version 2.
Legal Notice Usage of this document, and all information (including product information) provided within, are subject to the following terms and conditions, and all applicable laws. If you do not agree with these terms, please do not access or use the remainder of this document. This document contains highly confidential information, which is proprietary to Essence Security International (E.S.I.) Ltd. and/or its affiliates (hereafter, "Essence").
For more information, please contact: Essence Security International (E.S.I.) Ltd. 12 Abba Eban Avenue, Ackerstein Towers Bldg. D Herzliya Pituach, 4612001 Israel www.essence-grp.
Table of Contents 1. Product Description ............................................................................................................ 1 1.1. Features ................................................................................................................................................2 1.2. Monitoring Activities ..........................................................................................................................2 2. Operation Summary .........................
3.2. Emergency ........................................................................................................................................ 15 3.3. Activity Timer .................................................................................................................................... 15 3.4. Speakerphone.................................................................................................................................. 16 3.5. Trouble Conditions ..........................
ADDENDUM A – PRIVACY POLICY................................................................................................... 42 Information Collection ........................................................................................................................... 43 Personally Identifiable Information ....................................................................................... 43 Non-Personally Identifiable Information .................................................................
1. Product Description The EverGuard-Care™ system is designed to provide on-demand emergency assistance in a safe and discreet manner. The heart of this system is the EverGuard-Care™ Control Panel (CP), which is an immediate response, control device designed for personal emergency applications. This manual describes the installation and operation of the EverGuard-Care™ Control Panel (CP) and should be given to the homeowner.
1.1. Features The EverGuard-Care™ Control Panel has the following features for ease of operation: The EMERGENCY and RESET buttons on the Control Panel are molded with Braille characters for ease of recognition by visually impaired users A built-in high volume speaker plus a very sensitive microphone Support for both half and full duplex conversation modes.
Alarm, which is reported to the Monitoring Station. Inactivity Timer If no activity from the Control Panel or any of the peripherals is detected within a preprogrammed period, the Control Panel generates an Inactivity Alarm, which is reported to the Monitoring Station. This is an additional layer of assurance provided by the system that can monitor user activity within the premises utilizing its peripherals.
Figure 1 – The EverGuard-Care™ System PERS Temp 4
2. Operation Summary The EverGuard-Care™ Control Panel can communicate with up to 64 wireless alarm triggering peripherals. The peripherals have the following functions: 2.1. Emergency The emergency peripherals are panic buttons that come in two types, a portable version (ES700EP) and a fixed version (ES700SPB). The portable version is completely waterproof and may be carried as a pendant or strapped on the wrist.
2.4.
Figure 2 – The EverGuard-Care™ Front Panel Type Symbol Power Display Meaning Type ON AC power Trouble connected Symbol Display Meaning ON Control Panel Red or peripheral malfunction Green Communicatio Blinking Battery operation OFF No power ON Communication Activity available Timer or Active Pairing n Green Blinking Blinking lost Red Blue ON Timer is ON OFF Timer is OFF Blinking Timer expires (ring) transmission ON Supervision Phone line failure or disconnected
Type Symbol Display Orange Sec) Meaning Type Symbol Display Meaning Red Blinking Unacknowledg ed pressed button OFF Idle Table 1 – The EverGuard-Care™ Front Panel Indicators 2.5. Removing the Bottom Cover To expose the Back Panel of the Control Panel, pull the tab while pressing from the inner part (power switch cavity) and remove the Bottom Cover.
2.6. Bottom Panel Features 5VDC/2A Plug-In Power Power Switch 3.7VDC/1.4A/Hour Backup Battery Test Button and Mini-USB connector (serial) for Local Programming SIM-card and Socket Figure 4 – The Back Panel 2.7. Installing the SIM-Card Remove the bottom cover of the Control Panel. The backup battery is exposed as well as the place to install a SIM-card for Control Panels that use wireless. Insert the SIM-card, with its contacts face down, as illustrated in Figure 5 below.
Note: Refer to the graphic representation of the SIM-card engraved onto the plastic bottom of the cavity, next to the socket, for accurate installation. Figure 5: Insertion of the SIM-card 2.8.
Figure 6 – Insert Battery The battery’s contacts should point towards the center of the Control Panel and face down as shown in Figure 6. 2.9.
2.10. Securing the Power Adapter Cube WARNING! Power switch must be turned OFF prior to the installation of the Backup Battery and the Power Adapter Secure the bracket with a screw for Power Adapter Secure the bracket with a screw for decorative style outlets Figure 8 – Securing the Power Adapter Cube Note: The Bracket must be installed to maintain UL Home Healthcare (UL 1637) Listing.
Two standard phone sockets (RJ-11) are provided on the rear panel of the PSTN model: Figure 9 – The Telephone Sockets Connect a telephone set to the socket marked PHONE Connect a telephone cable between the LINE socket and your home telephone outlet Once the telephone cable is connected to a functional telephone outlet, the Communication Indicator color should switch from red to green. Note: In the Cellular model, these PSTN telephone sockets are covered by a plastic hood. 2.12.
If the peripheral is already paired, the Control Panel beeps and the ring alternates with a blue and red light. If no additional peripheral can be integrated (full memory), the Control Panel beeps and the ring light red. The Control Panel returns to its previous operation mode automatically following the pairing process. 2.13.
3. System Operation 3.1. Standby Status Power Indicator lights steady green Communication Indicator lights steady green Activity Timer Indicator (ring around the EMERGENCY button) may be either ON or OFF 3.2. Emergency Press the EMERGENCY button and hold for a short duration or press the Emergency Button on either the portable or fixed device.
If no activity is detected (timeout), the Control Panel generates a report to the Monitoring Station. 3.4. Speakerphone Note: This feature may be disabled locally or remotely by the Monitoring Station. The Speakerphone mode can only be used for incoming calls and does not function if the Control Panel is running on backup battery. Attempting to answer a call while on battery generates an Emergency Alarm.
3.6.
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Appendix A Technical Specifications Item Data Weight 1.23lb (0.56Kg), including adapter and battery Dimensions 6 x 6 x 2.8in (152.4 x 152.4 x 71.12mm) Mains Power 100-240VAC, 50/60Hz, 500mA Reporting Mode SIA to standard receivers (V.90 for Monitoring Station configuration) Frequency 868.3 MHz in Europe and FM 916.5 MHz in America (Factory configured) Communication Channels Two different models: PSTN or cellular Color White and Grey Backup Battery 24 hours backup Battery Type Li-Po, 3.
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Terms, Abbreviations and Acronyms Term 3G Description 3G is a short for 3rd Generation. This is a term used to represent the 3rd generation of mobile telecommunications technology. Also called Tri-Band 3G. This is a set of standards used for mobile devices and mobile telecommunication services and networks that comply with the International Mobile Telecommunications-2000 (IMT2000) specifications issued and maintained by the International Telecommunication Union. AES Advanced Encryption Standard.
Term Description DC Direct Current DNS Domain Name System. A hierarchical distributed naming system for computers, services, or any resource connected to the Internet or a private network. It associates different types of information with domain names assigned to each of the participating entities. A Domain Name Service resolves queries for these names into IP addresses for the purpose of locating computer services and devices worldwide. ECOP An Essence Term. Enhanced Controlled Open Protocol.
Term GPRS Description General Packet Radio Service. A packet oriented mobile data service on the 2G and 3G cellular communication system's global system for mobile communications (GSM). GSM Global System for Mobile Communications. A standard set developed by the European Telecommunications Standards Institute (ETSI). The GSM standard describes protocols developed for second generation (2G) digital cellular networks which are used by mobile phones. HTTP Hypertext Transfer Protocol.
Term OS Description Operating system. A collection of software that manages computer hardware resources and provides common services for computer programs. PIR An Essence Term. A We.R™ system Motion Detector peripheral device. RF Radio Frequency. A rate of oscillation in the range of about 3 kHz to 300 GHz. This range corresponds to the frequency of radio waves, and the alternating currents which carry radio signals. RFID Radio-Frequency Identification.
Term SOAP Description Simple Object Access Protocol. A protocol specification created for exchanging structured information in the implementation of Web Services in computer networks. It relies on XML for its message format. It usually relies on other Application Layer protocols, most notably HTTP and Simple Mail Transfer Protocol (SMTP), for message negotiation and transmission. SSL Secure Sockets Layer. A cryptographic protocol that provide communication security over the Internet.
Term USB™ Description Universal Serial Bus. An industry standard defining the cables, connectors and communications protocols used in a bus for connection, communication and power supply between computers and electronic devices. WCF Windows Communication Foundation. A framework for building service-oriented applications. WWW, Web World Wide Web. Also abbreviated as WWW or W3 and known as the Web. A system of interlinked hypertext documents accessed via the Internet.
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Appendix B Additional Information B.1 FCC Part 68 Compliance The required customer information is provided in the Installation and Operation Guide. This equipment, EverGuard-Care, model ES6502HC, complies with Part 68 of the FCC Rules and the requirements adopted by the ACTA. On the rear side of this equipment is a label, that contains among other information, a product identifier in the format US:85IMM00BES6502HCP. If requested, this number must be provided to the telephone company. 1.
FCC Part 15 Compliance B.2 This device complies with FCC Rules Part 15 standard(s). Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation NOTES: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Appendix C End User License Agreement (EULA) Definitions The following terms will have the meaning ascribed to them in this EULA: "The Company": Essence Security International (E.S.I.) Ltd. "The System": Security systems or any control systems or any part thereof. "Device": A mobile phone, personal computer, tablet or any other device or any other application interface that you own and/or use and/or hold and/or control, which may enable access to third parties services and applications.
for your personal use via your Device(s) (the "License"). For the avoidance of doubt, the License allows you to install and use the Application on several Devices owned by you and/or by your direct household members; however, such additional individuals may not further distribute the Application, and you are responsible for the usage of the Application by such additional individuals in full accordance with this License. b.
Article II – PROPRIETARY RIGHTS a.
b. USERNAME AND PASSWORD: In order to access and use the Application and/or the Service you must obtain a valid username and password. You are solely responsible for maintaining the confidentiality of your username and password. For security reasons and to avoid unauthorized access, you are required to logout in an orderly manner from the Application at the end of each session.
Article III – DISCLAIMER OF WARRANTIES a. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE APPLICATION AND/OR THE SERVICE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU.
LIABILITY WHATSOEVER IN CONNECTION WITH SUCH SOFTWARE INCLUDING ITS AVAILABILITY (OR LACK THEREOF), PERFORMANCE, COST, OR ANY RESULTS CAUSED BY THE OPERATION OF SUCH SOFTWARE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE COMPANY OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE APPLICATION AND/OR THE SERVICE PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. b.
THE SYSTEM (THE "VIDEO SEGMENTS") (THE "INFORMATION" AND THE "VIDEO SEGMENTS" COLLECTIVELY TOGETHER: THE "SYSTEM INFORMATION") IS STORED ON THE COMPANY'S SERVERS, AND IS THE SOLE PROPERTY OF THE COMPANY, AND YOUR SERVICE PROVIDER MAY HAVE ACCESS TO SOME OR ALL OF THE INFORMATION (EXCLUDING THE VIDEO SEGMENTS).
Article IV – SYSTEM AND SERVICE LIMITATIONS a. The Application is designed to integrate with your We.R™ security system which has not been installed by Company. The We.R™ equipment transmits data via high speed Internet, cellular or radio communication. Provided that you are current in your payments to Company, the Company will permit access, via the Applications, to your We.R™ security system. Company shall have no responsibility for failure of data transmission, corruption or unauthorized access. b.
and shall be the exclusive owner of such property. You are responsible for all permits and permit fees, if any, and agree to file for and maintain any permits required by applicable law and indemnify or reimburse Company for any fines relating to permits. Should Company be required by existing or hereafter enacted law to perform any service or furnish any material not specifically covered by the terms of this agreement you agree to pay Company for such service or material.
perform any obligation or strict products liability. You release Company from any claims for contribution, indemnity or subrogation. b. LIMITATION OF LIABILITY: You agree that the Application, the service it offers and the We.R™ system is not designed or guaranteed to prevent any loss or injury.
neither initiate nor participate in any class action against Company, its subcontractors, distributors, licensees or licensors. b. Any dispute between you and Company or arising out of this contract, including issues of arbitrability, shall, at the option of any party, be determined by arbitration administered by Arbitration Services Inc., under its Commercial Arbitration Rules http://www.arbitr8ors.com/. c.
b. This Agreement, and any new versions, between the Company and you, covers all your use of the Service, including, without limitation, the Application. You can accept this Agreement by clicking on such acceptance buttons or links as may be designated by the Company. If you disagree with any of the terms below, the Company does not grant you a license to use the Service and/or the Application. Article IX – MISCELLANEOUS a.
it valid and operative, or if it cannot be so modified, eliminated, and the remainder of these Terms and Conditions shall continue in full force and effect as if these Terms and Conditions had been signed with the invalid portion so modified or eliminated. e. These Terms and Conditions and your relationship with the Company under these Terms and Conditions will be governed by the laws of the State of Israel without regard to its conflict of laws’ provisions.
terms of this Privacy Policy, you must not use the Application or Site. This Privacy Policy may be amended or updated from time to time. If we make any material changes to this Privacy Policy, we will post a notice of these changes on our website and in this Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes.
file that we transfer to your computer's hard disk for record-keeping purposes. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Services. We may present links in a format that enables us to keep track of whether these links have been followed.
has provided us with Personal Information, we will delete such information from our files. 2. Security We are concerned with safeguarding your information. We employ a variety of safety measures designed to protect your information from unauthorized access and disclosure. However, we cannot guarantee that your personal information or private communications will always remain private and secure. 3.
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